Reports to: Customer Solutions Manager

Location: St. Louis, MO

Dept.: Lubrication N. America

Job ID: 13029

Job Description:

This position is the front line, key contact for our customers and internal sales teams and is responsible for building customer relationships, delivering a flawless experience in every interaction, and complying with customers' requirements while adhering to SKF policies. The Customer Solutions Representative will have several direct customer account responsibilities and will support SKF's global customer base across all lubrication brands: SKF, Lincoln, Alemite, ORSCO and Mityvac.

Job Responsibilities:

• Handle an array of customer-facing activities, including interacting with customers over the phone and email


• Accurately enter and track orders, follow up on shipments and proactively communicate to customer


• Provide pricing and delivery information


• Customer order book management


• Handle and solve customer complaints, while analyzing root cause and propose preventive actions


• Act as a liaison between customers, sales and factory regarding new, current, and future requirements


• Build, maintain and cultivate professional relationships with all customers


• Work closely with Production Planning, Purchasing and the Warehouse to ensure customer expectations are consistently met

Requirements and Qualifications:

• Minimum education of associates degree required


• Bachelor Degree preffered


• Strong knowledge in company products and systems


• AS400 or equivalent sales order processing systems experience desired


• Advanced computer and data analytical skills with Microsoft Office Suite

Desired Skills:

• Excellent communication, interpersonal and organizational skills

• Strong technical aptitude


• Ability to make solid business decisions based on company values


• Be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team


• Maintain a positive attitude and work very well under pressure in a fast-paced deadline-oriented environment


• Have a solid foundation of Customer Solutions principles


• Demonstrate commitment to providing superior service and solutions to customers


• Strong technical background and knowledge of the SKF, Lincoln, and Alemite product portfolio

About SKF:

SKF's mission is to be the undisputed leader in the bearing business. SKF offers solutions around the rotating shaft, including bearings, seals, lubrication management, condition monitoring and maintenance services. SKF is represented in more than 130 countries and has around 17,000 distributor locations worldwide. SKF was nominated for the 2016 Business Development Award by the St. Louis Economic Development Partnership and was selected unanimously as the recipient. Annual sales in 2020 were SEK 74 852 million and the number of employees was 40,963.

What You'll Love About SKF:

Benefits include, but are not limited to:

Rest and Relaxation. Vacation is accrued and?you will be eligible for?11 paid holidays!? Four (4) additional hours of PTO time per month for Perfect Attendance.

Health and Wellness Benefits. SKF cares about the wellbeing of our employees.?Excellent?medical, vision, and dental plans to fit your needs; a wellness plan that includes biometric screening and health risk assessment for you and your spouse!?

Invest in your Future. SKF offers amazing retirement options!

Immediate eligibility for a five percent (5%) contribution paid on a per pay period basis. Vesting in the Company 401k after one year of service

Much more! Growth opportunities, employee assistance program, life insurance, vehicle discount programs, and with so many benefits to working for SKF, we could not name them all!?

Professionals with prior call center, account management, automotive BDC, hospitality, customer service, automotive service management, automotive parts, industrial parts, manufacturing sales/CSR experience are encouraged to apply!

SKF is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, call the Human Resources department at 717-633-4304 to let us know the nature of your request.

To Learn more about our products we invite you to check out the SKF website! www.skf.com

Job ID: 13029