Posted in Other 30+ days ago.
Location: Greenville, South Carolina
The Customer Account Specialist is the primary point of daily contact for IDNs and Large Group Customers in the Up-Market and Mid-Market customer segments. Support includes daily ordering, product quotes, product portfolio management, product recommendations, price/contract management support, reporting needs and general customer satisfaction. Assist customer with resolving any pre/post sale questions or concerns. Partners with sales team in supporting the customer by identifying customer service issues and regularly communicating and collaborating with the sales team to address customer needs.
Job Description
50%
Resolves more complex order concerns
30%
20%
Interacts with DCs on order inquiries Contacts manufacturer on warranty, product questions, returns
Participates in special projects and performs other duties as required
In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
KNOWLEDGE:
Entry level professional. Has learned and applies the basic fundamental concepts, practices, and procedures of a particular field of study. Resolves routine issues.
COMPLEXITY:
Work on problems of limited scope and impact with limited discretion to vary from established procedures. Perform structured work assignments using existing procedures to solve routine problems. Follow standard practices and existing procedures in analyzing situations or data from which answers can be readily obtained. Build stable working relationships internally.
SUPERVISION:
Work under general supervision and receive detailed instruction, guidance and direction on most assignments.
MINIMUM WORK EXPERIENCE:
Typically 1 to 3 years of related professional experience.
PREFERRED EDUCATION:
Typically a Bachelor's Degree or global equivalent in related discipline.
GENERAL SKILLS & COMPETENCIES:
SPECIFIC KNOWLEDGE & SKILLS:
PERFORMANCE REQUIREMENTS:
Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment. No special physical demands required.
Thomas & Hutton
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ScanSource Inc
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Intuitive Surgical, Inc.
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