Develops operating and capital plans to support the long-range strategic plans of the properties (revenue, expense, capital and promotional service). Utilizes monthly P&L statements and reports to maximize revenue, develop cost control efficiencies, and address areas of concern.
Responsible for all operations in the absence of General Manager.
Analyzes financial data, SODS data, and gaming operations to determine appropriate floor gaming mix, set up, appearance, and new gaming device acquisition to maximize profitability.
Ensures achievement of property and departmental customer service goals; understanding, communicating and acting on information provided by customer feedback tools.
Familiarization with all Caesars Brand programs and systems.
Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.
Overall accountability for all employees for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
Identify compliance risks and take actions necessary to eliminate or minimize risks.
Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
Performs all other related and compatible duties as assigned.
EDUCATION and/or EXPERIENCE:
Bachelor's Degree required with Business and Financial courses, Master's Degree preferred.
Previous operating experience in managing a department or functional area within a well branded gaming property, with responsibilities that include P&L management and planning functions.
Minimum of 5 years of progressively more challenging role and demonstrated leadership ability, preferably in Casino Operations.
QUALIFICATIONS:
Proven ability to provide direction and motivate employees through superb team leadership, development and partnering abilities and ability to handle multiple tasks and deploy resources effectively. Must have a demonstrated ability to quickly evaluate options and make decisions which positively influence both short and long-term business objectives.
Must be relationship-oriented, be a person of stature and credibility who will take an active role in customer development, industry participation, and dealings with governmental and regulatory agencies.
Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
Able to communicate effectively in English, both verbal and written form in a professional manner
Able to work in a fast-paced environment, multiple projects to be handled under time constraint; high quality of work and performance expected, budget to be maintained.
Timely response to guest comments and inquires to ensure guest satisfaction.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
WORK ENVIRONMENT :
Physically mobile with reasonable accommodations including ability to lift up to 25 lbs.
Able to bend, stoop or kneel, climb, ascend and descend stairs, maintain equilibrium.
Able to stand and walk for the duration of the shift.
Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
Respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.
As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Assists the General Manager in providing strategic direction and management of various aspects of operations by driving employee and customer satisfaction while achieving revenue, expense and profitability goals for Harrah's and Horseshoe Council Bluffs.
