Job Description:

Job Classification:

Technology - Project Mgmt/Business Analysis

Group Insurance is seeking an experienced professional to join the Customer Data Management Team as a Technical Systems Analyst. This will be a customer-facing role, yet will require technical and business expertise. The ability to perform a consultative role to our partners within Operations and Distribution to define solutions for Group Insurance customers and their Third-Party Administrators (TPA’s) will be a critical component of this position.

The primary responsibilities of this role include, but are not limited to:

• Support the installation Group Insurance customers. This role will work closely with our customers and/or the Third-Party Administrators, and internal business partners including Implementation, Distribution and Operations to define and implement effective solutions.


• Define data requirements specific to the customers’ plan design, review data requirements with the customer and offer alternatives for data concerns. Once the test files are received, this role will conduct a thorough review and analysis to identify and communicate any issues and offer alternative solutions to support the administration needs of our customers.


• Once the customer production file is received, this role will coordinate activities to complete the data load into the appropriate administration system. In addition, this role will be responsible for solving complex problems and taking a broad perspective to identify solutions. This role will work independently, with guidance in only complex situations and will also contribute on internal team projects and cross- functional initiatives, serving as a subject matter expert for cross-functional inquiries.

Qualifications:

• Cross-functional business expertise, with knowledge of Group Insurance products and services


• Excellent communication skills, including direct interaction with customers and the ability to tailor messages based on the customer needs


• Strong analytical and problem-solving skills, preferably working on data management / data integration projects


• Excellent interpersonal skills and the ability to build and cultivate partnerships with Group Insurance customers, TPA's and internal business partners


• Demonstrated project management skills, with the ability to work on multiple projects at varying stages


• Proven track record of delivering results, with the ability to meet deadlines in a fast-paced environment


• Ability to work independently, prioritize deliverables and drive to solutions


• Technical background with SQL, Excel / Excel Macros and text file manipulation


• Experience with CSV / fixed width file formats required


• Experience with XML highly desired


• Working knowledge of APIs / SSO a plus


• Ability to quickly become proficient on new processes with minimal guidance


• Prior experience with administration of Group Insurance benefits or eligibility processing is preferred


• Bachelor’s degree or equivalent work experience

RSRPRUD

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Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodations.hw@prudential.com.

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation.  If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

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