The Customer Service Representative will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and courteous communication with customers and across departments.

Roles & Responsibilities

• Develop strong positive working relationships with customers and colleagues.




• Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization.




• Utilize organizational and time management skills to prioritize and adjust daily tasks.




• Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.

Qualifications & Experience

• Strong communication skills including the use of a call management system as well as text messaging and email.




• Ability to mitigate customer concerns while arriving at the best positive outcome.




• Proficiency with Microsoft Office, Adobe PDF, Document Management. SalesForce.com experience is preferred.




• Desired attributes include organizational and time management skills, strong decision making and problem solving, team player and attention to detail.




• Experience in a faced paced office environment is preferred.

Benefits

• Health, Dental and Vision Plans




• 401k with Company Match




• Company Sponsored Life Insurance




• Paid Time-Off and Paid Holidays Customer Service Rep., CSR, Customer Care, Customer Service Agent, Client Service, Customer, Communication, White Glove, Service, Project Manager

Since 1994, Trinity Solar has proudly provided energy with integrity to families in our area. Trinity started in the solar industry with two core fundamental principles, to make renewable energy accessible and to make the solar journey seamless. These guiding beliefs have led Trinity Solar to become the United States largest privately-held residential solar installer, composed of more than 1,600 team members and boasting over 65,000 installations. Currently, Trinity offers solar installation in Connecticut, Delaware, Florida, New Jersey, New York, Massachusetts, Maryland, Pennsylvania, and Rhode Island.

Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.

Alternative Titles/Key Search Terms - Customer Service Rep., CSR, Customer Care, Customer Service Agent, Client Service, Customer, Communication, White Glove, Service, Project Manager, Project Coordinator