Responsible for ensuring proper and accurate implementation of the contractual language presented per client and RHI specifications on RH Connect, MAPICA profiles, and audit checklists, specifically related to the client’s policy on candidate pre-placement eligibility.
Under minimal supervision, act as the day-to-day field office personnel and client contact for pre-placement requirements for designated Strategic accounts, coordinating daily with the SA Client Service Managers.
Responsible for ensuring that all required pre-screening requirements for candidate placement are collected in a timely manner, and in accordance with documented contract terms and conditions. This includes:
Processing, distributing and tracking of all pre-placement documents within departmental service level agreements and key performance targets
Mastery of functionality and use of a variety of different background check vendor software applications.
Works closely with background check vendor representatives to follow vendor requirements and guidelines for timely processing and accurate issue resolution and background check clearances.
Escalates unresolved issues or delayed clearances in a timely manner to SA Client Service Managers as well as field office personnel.
Responsible for developing internal and external customer relationships and maintaining the role of being the one-point-of contact for candidate pre-placement processes for all Strategic Account contracts, as well as effectively partnering with RH’s background check vendor and other client mandated background check vendors.
Ensures all Strategic Account job orders are compliant with client contract terms and internal auditing requirements, including:
Querying Salesforce for all active or booked job orders daily;
Auditing all appropriate audit points as stated on a checklist that summarizes contract terms and servicing requirements (as stated on RH Connect and MAPICA);
Coordinating with field office personnel and SA Client Service Managers to align all terms and requirements in an efficient and timely manner;
Escalating non-compliant issues in a timely manner to SA Client Service Managers as well as field office personnel
Documenting compliance or non-compliance, relevant to department guidelines.
Working with Compliance Analysts to provide appropriate documentation for exceptions to contract terms or servicing requirements or facilitating compliance through appropriate escalation and notifications.
Responsible for the accurate document management of records related to the client’s pre-placement screening requirements and Strategic Accounts Services department compliance / auditing requirements.
Assist in other duties as assigned, including special projects, vendor training and conference calls.
Top Reasons to Work for Robert Half:
EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER – For more than 70 years, our history of success and strong client relationships provide a level of stability few companies can match.
PERFORMANCE = REWARD – We offer exceptional earning potential and a competitive benefits package, including a base salary; paid time off; group health, life and disability insurance; and retirement savings plans.
UPWARD MOBILITY – With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
TOOLS FOR SUCCESS – We provide world-class training, client relationship management tools and advanced technology to help you succeed.
RESPECTED WORLDWIDE – Robert Half has appeared on FORTUNE magazine’s list of “Most Admired Companies” since 1998, as well as numerous “Best Places to Work” lists around the world.
OUTSTANDING CORPORATE CITIZENSHIP – We believe in an “Ethics First” philosophy, which means we are committed to social responsibility, promoting inclusion and diversity in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half’s Corporate Citizenship Report at roberthalf.com/about-robert-half/corporate-responsibility.
You may submit your application materials online or call 1.877.912.6253 for additional ways to apply.
Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Vet
