Information Technology Support Associate, Help Desk (12724) at Southern Illinois University Edwardsville

Posted in Other 3 days ago.

Location: Edwardsville, Illinois





Job Description:

Working Position Title:ITSA (Help Desk) Position Title:Information Technology Support Associate, Help Desk (12724) Occupational Area:01 Department:161656 - School of Dental Medicine Job Posting Description:


Illinois Residency Requirement: This position requires Illinois residency within 180 calendar days of the start date.


The SIU School of Dental Medicine in Alton, Illinois is seeking qualified candidates for a full-time The Information Technology Support Associate (ITSA), Help Desk position. The ITSA- Help Desk Support employee will assist at the School of Dental Medicine with implementation of the Office of Dental Information Technology (ODIT) functions including:
1) Configuration, analysis, and revision of highly confidential HIPAA protected mission critical clinical patient information system functions;
2) Management of SDM user IT security access;
3) Triage, user support, and quality assurance follow-up of all IT support requests coming into ODIT;
4) assist with the creation, development, revision and presentation of database training curricula to the faculty, staff, postdocs and students through live presentation, manuals and video instructions with access via SDM intranet web pages;
5) Schedule management of the members of the ODIT;
6) Coordinate equipment installation and maintenance by outside vendors;
7) Coordinate absence requests from departmental staff and ensure appropriate coverage;
8) Manage purchase orders for ODIT supplies, software, and equipment.


Additionally, the ITSA, Help Desk Support position will perform routine office functions such as typing, copying, filing as needed by ODIT as well as perform miscellaneous related duties as assigned.


This position is a current civil service vacancy at SIU School of Dental Medicine and will close to applicants at 11:59 pm CST on the posting end date. SIUE offers an exceptional array of benefits to all full-time and part-time (50% or more) employees including medical, dental and life insurance; tuition waivers; financial savings plans; vacation and sick leave; and pension plan as part of a total compensation package to eligible employees.


Southern Illinois University Edwardsville nurtures an open, respectful, and welcoming climate that facilitates learning and work. SIUE is committed to education that explores the historic significance of diversity in order to understand the present and to better enable our community to engage the future. Integral to this commitment, Southern Illinois University Edwardsville strives for a student body and a workforce that is both diverse and inclusive. For more on our Statement of Diversity, visit: https://www.siue.edu/about/mission-goals-plans/diversity.shtml




To Apply for this Vacancy:




Click the "Apply for Position" button at the top of the job description page. This will prompt you to access your existing HireTouch account or create a new account, only create a new account if you have NEVER done so previously. After logging in or completing your new profile, you can then complete the required SIUE application documents for each individual position.


Applicants must submit a completed Civil Service Application, which must include complete employment history, through HireTouch. If you do not possess any employment history, you must indicate this within the employment history section of the application. Your application should reflect all relevant skills and experience related to the minimum qualifications listed for this position. While a resume may be submitted with the application, data for each employer must be listed on this application form. (The words "See Resume" may only be used as a substitute in the section entitled "Specific Duties Performed".) If the application is incomplete you will not be considered for the position as our office will be unable to evaluate your application to determine if you possess the required minimum qualifications.


If qualifying by education or to qualify for a required educational prerequisite, you must submit your transcripts, including those for SIUE, at the time of application. Applicants qualifying for Veteran's preference must submit a copy of form DD214 at the time of application. For additional information, please visit: Eligibility Criteria and Point Allocation and Proof of Eligibility. Please submit any other licenses or certifications related to the position at the time of application.


Applicants will be subject to a background check and/or drug screening prior to an offer of employment. Some positions are represented by a union and may require union dues.


PLEASE NOTE: For all Civil Service positions, Illinois residency is required within 180 calendar days of the start date for the designated position.


For more information, please visit the Office of Human Resources website at www.siue.edu/human-resources or call Civil Service Testing at 618-650-2190.


This position is a current civil service vacancy at Southern Illinois University Edwardsville and will close to applicants at 11:59 pm CST on the posting end date. SIUE offers an exceptional array of benefits to all full-time and part-time (50% or more) employees including medical, dental and life insurance; tuition waivers; financial savings plans; vacation and sick leave; and pension plan as part of a total compensation package to eligible employees.




To Apply for this Vacancy:




Click the "Apply for Position" button at the top of the job description page. This will prompt you to access your existing HireTouch account or create a new account, only create a new account if you have NEVER done so previously. After logging in or completing your new profile, you can then complete the required SIUE application documents for each individual position.


Applicants must submit a completed Civil Service Application, which must include complete employment history, through HireTouch. If you do not possess any employment history, you must indicate this within the employment history section of the application. Your application should reflect all relevant skills and experience related to the minimum qualifications listed for this position. While a resume may be submitted with the application, data for each employer must be listed on this application form. (The words "See Resume" may only be used as a substitute in the section entitled "Specific Duties Performed".) If the application is incomplete you will not be considered for the position as our office will be unable to evaluate your application to determine if you possess the required minimum qualifications.


If qualifying by education or to qualify for a required educational prerequisite, you must submit your transcripts, including those for SIUE, at the time of application. Applicants qualifying for Veteran's preference must submit a copy of form DD214 at the time of application. For additional information, please visit: Eligibility Criteria and Point Allocation and Proof of Eligibility. Please submit any other licenses or certifications related to the position at the time of application.


Applicants will be subject to a background check and/or drug screening prior to an offer of employment. Some positions are represented by a union and may incur union dues.


For more information, please visit the Office of Human Resources website at www.siue.edu/human-resources or call Civil Service Testing at 618-650-2190.



Our Cougar Commitment: Fall 2021


During the COVID-19 pandemic, Southern Illinois University Edwardsville is focused on preserving the health and safety of our community while serving our students with excellence. We want our community to thrive, our institution to remain open, and our students, faculty, and staff to remain healthy. Face masks are required for everyone indoors with some limited exceptions. Plexiglass shields, socially distanced lines, increased cleaning protocols, decreased capacity numbers, and free on-site testing is offered to all staff and students. We continually monitor surrounding conditions as well as CDC and IDPH guidance. While vaccines are not required on campus, we strongly recommend faculty and staff get a COVID-19 vaccine to protect themselves, their loved ones, and our community. SIUE faculty, staff, and students that are not fully vaccinated are required to participate in weekly COVID-19 screening testing provided free of charge.


For more information on our Cougar Commitment and COVID mitigation strategies on campus, visit: https://www.siue.edu/about/announcements/coronavirus/

Minimum Acceptable Qualifications:

1. High school graduation or equivalent.
2. Any combination totaling one year from the following categories:
(a) Progressively more responsible work experience in an Information Technology (IT) related profession.
(b) College course work which included Information Technology (IT), or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
- 60 semester hours or Associate's degree equals one year.


Please Note: As required by the position to be filled, additional education, training and/or work experience in an area of specialization inherent in the position may be necessary in meeting credential requirements.

FLSA Exemption Status:Non-Exempt Posting Salary:$3,750.00 Monthly, excellent benefits package. Location:Alton Dental School Work Week:Monday - Friday Shift Hours:8:00 am - 4:30 pm Posting Start Date:10/07/2021 Posting End Date:10/21/2021
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