Team Leader- Config. Center at CDW

Posted in Other 13 days ago.

Location: North Las Vegas, Nevada





Job Description:



The Configuration Center Team Leader is responsible for ensuring the proper procedures for workflow management are followed. This position manages workflow effectively in a high-volume and dynamic environment to reach pre-determined production team goals.



 



Key Areas of Responsibility




  • Assign day to day work and manage area workflow


  • Ensure technician has access to necessary tools to keep current on technologies and best practices.


  • Facilitate open communication with Sales. Communicate updates on configuration orders to internal customers and update records.


  • Train new coworkers on internal processes, and resolving issues with configuration orders.


  • Assist with efforts to maintain awareness of new technologies.


  • Assist in creating process documentation and ensure existing processes are followed.


  • Monitor coworker utilization rates and consult with management if a coworker falls below acceptable levels.


  • Execute daily reports ensuring department KPI goals are met



 



Responsibilities




  • Assist with researching new service opportunities and communicating important information to technicians.


  • It may be necessary on occasion for this individual to work beyond their regularly scheduled shift


  • Demonstrate ability to lift and carry up to 50 pounds of force rarely (0-12% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.


  • Demonstrate ability to push and pull up to 50 pounds of force occasionally (0-33% of the workday), and 51-75 pounds rarely (0-12% of the workday).


  • Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.


  • Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.





Minimum Qualifications




  • High School diploma or GED


  • A+ Certification or entry level PC certification



 



Other Required Qualifications




  • Ability to perform all configurations in their assigned area.


  • Ability to troubleshoot computer systems and peripherals


  • Strong verbal and written communication skills


  • Strong problem solving and analytical skills


  • Ability to multitask effectively


  • Ability to quickly learn about new technology and keep pace with an ever-changing industry


  • Ability to monitor work flow


  • Ability to prioritize tasks and maximize the tools and resources of the Configuration Center.


  • Basic knowledge of Microsoft Office Suite


  • Demonstrate ability to lift and carry up to 50 pounds of force rarely (0-12% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.


  • Demonstrate ability to push and pull up to 50 pounds of force occasionally (0-33% of the workday), and 51-75 pounds rarely (0-12% of the workday).


  • Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.


  • Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.



 



Preferred Qualifications




  • Network+ certifications


  • Basic knowledge of CDW’s internal systems


  • Internal Candidates


  • Worked as a Level Two Technician


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