BrightDrop Customer Success EP Solution Analyst at General Motors

Posted in Other 10 days ago.

Location: Albany, New York

Job Description:

Job Description

At BrightDrop, we are reshaping e-commerce by developing smarter, greener, and more efficient ways to deliver goods and services to your door, while delivering a brighter future for the cities where we live. We are building an ecosystem of all-electric, zero-emissions delivery solutions - from electric vehicles, to ePalletsandsoftware that leverages real-time data todrive intelligent optimizationsfor e-commerce. To deliver on our mission we are growing fast and building a team, based inPalo Alto,with offices in Atlanta and Detroit,that is customer-focused, agile and passionate about innovating for a more sustainable future.

From engineering to product managementandoperations, BrightDrop is looking for people who can combine a passion for technology and sustainability with high doses of curiosity and rigorous thinking to deliver a better future.

Backed by General Motors, BrightDrop is striving to improve the communities where we live and deliver a better future for generations to come. We hope you'll join us.


  • Drive solution-selling by demonstrating the product and service features into benefits that solve customer needs

  • Ensures effective follow up both internally and externally is practiced on a timely basis

  • Partner with Client Solutions team to develop and organize strategy of EP demonstration deployment to clients

  • Partner with Client Solutions team to establish KPI benchmark and success criteria for product evaluation

  • Support customer in scheduling demonstration unit delivery

  • Design and/or refine demonstration strategy that will scale to support rapid growth of interest from clients

  • Review major account plans of demonstration units with Client Solutions team to track progress

  • Monitor and report on product usage, issues, and customer feedback & report to necessary stakeholders

  • Summarize demonstration experience and results per customer

  • Develop strong relationships at all levels internally to ensure the best outcome for demonstration vehicles.

  • Communicate customer requests to BrightDrop product team for roadmap consideration

  • Ensure proper maintenance and delivery of demonstration units

  • Provide on-site customer demo support as required

  • Proficiently and effectively execute the Pre-Delivery and delivery of demonstration units with customers

  • Provide training of both software and product to end users

  • Provide on call support for user experience issues and escalate internally when necessary to ensure complete resolution

  • Provide regular updates on evaluation performance metrics to internal stakeholders & customers

  • Remain proficient regarding updates to products, services and processes

  • Attend and actively participate in industry meetings, sales events and trainings to keep abreast of the latest developments as appropriate to learn extensive knowledge for proper demonstration unit deployment

Additional Job Description


  • 3+ years customer facing experience or product specialist roles

  • Experience in logistics, e-commerce grocery, or campus operations preferred

  • Bachelor's degree or equivalent experience

  • Travel required. Must be able to travel up to 50% within the United States and Canada

Desired Skills:

  • Ability to build strong relationships and influence business partners

  • Strong organization and planning skills

  • Ability to balance conflicting priorities while maintaining effectiveness

  • Outstanding oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly

  • Ability to thrive in a fast-paced, innovative, rapidly evolving industry and organization; comfortable with ambiguity

  • High degree of computer skills to develop, maintain, and analyze data; Skilled in the use of Microsoft Word, Excel, PowerPoint and CRM account management applications

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
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