Shift: Monday – Friday 7:30 am – 6:00 pm and Saturday 8:00 am – 5:00 pm
$250.00 Sign On Bonus!
TrueCare is more than just a place to work; it feels like home. Sound like a fit? We'd love to hear from you!
The Patient Service Representative II is responsible for professionally answering incoming calls, responding to inquiries, and assisting with the on-boarding of new hires. This includes both completion and training on maintaining demographic and insurance eligibility in our Practice Management (PM) system, scheduling appointments through he PM system, answering questions about services, sending messages to clinical staff and forwarding calls for further triage. Qualifications:
High School diploma or equivalent
Three to four (3-4) years’ experience in a call center or customer service department/environment.
Experience with data entry and Microsoft Office applications including Outlook, Word and Excel.
Experience with training in individual or small group setting on processes and workflows
Bilingual in English and Spanish.
Professional experience in the healthcare or insurance industry.
Knowledge of medical terminology and triage procedures.
At least six (6) months experience working with computerized scheduling systems.
Knowledge of Medicare, Medi-Cal and private insurance eligibility requirements.
Join our TrueCare team and receive a superior benefit package featuring flexible options to fit your lifestyle:
Low-Cost Medical, Dental and Vision coverage with low co-pays
Employer paid Life and Accidental Death and Dismemberment (AD&D) coverage
Supplemental Life and AD&D coverage at competitive group rates
Employer paid Employee Assistance Program for financial planning, taxes and other life issues
Education benefits to further your passion
Retirement Savings Plan with discretionary employer match to eligible participants
National Health Corps. Loan repayment approved site
TrueCare requires employees to be vaccinated as a condition of employment, subject to accommodation obligations.
At Truecare, we put your health first. Our compassionate team understands your needs and provides a heartfelt welcome to each and every person who walks through our doors.
Visit truecare.org to learn more! Health Inside. Come in! Salud Adentro. Bienvenido!
TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law.