Sr. Manager, IT Business Partner, Warehouse Management / LogisticsPosition Summary
The Senior Manager, IT Business Partner Warehouse Management & Logistics is a key role within Information Technology at Ferrara Candy Company. Ferrara's success and strategic growth initiatives drive our aggressive IT agenda. The Senior Manager, IT Business Partner Inventory Management & Logistics acts as a specialist within Warehouse Shipping and Transportation process area. As such, the role works closely with our business stakeholders to translate requirements into solutions that consistently add value to our business.
The Senior Manager, IT Business Partner Warehouse Management & Logistics will work directly with Business leaders, IT Leaders and external Service Providers actively facilitating the delivery of solutions. A keen understanding of the goals and objectives of the business functions is required.
The Senior Manager, IT Business Partner Warehouse Management & Logistics ensures that the support mechanisms are in place for warehouse management system and transportation management system process users and that we have the ability to extend, integrate and optimize the platforms. She/he is expected to have a strong distribution and transportation operations knowledge, strong people development skills, and communication are required for this role.
This position will also be a key team member in the delivery and execution of projects identified to drive improvement and process enhancements through the EPMO for both distribution and other supply chain functions. Will work to identify opportunities of improvement within business processes; and drive standardization and alignment across the Distribution Network.
Must have demonstrated capabilities in the areas of: influencing the organization; distribution operations management; financial acumen; start-up and project management; training; continuous improvement.
Representative technologies that support warehouse and transportation operations that include, but are not limited to JDA, Blue Yonder, BluJay TMS, Tableau, and SAP WM.
Ways You Will Make a Difference:
Work directly with leaders and managers within the Manufacturing Warehouse Operations & Transportation areas to develop the business technology strategy that matches Ferrara's business objectives and growth strategies.
Build a partnership and relationship that adds value to the business through proactive management of enabling technologies.
Assess risk in business areas not adequately supported by technology.
Facilitate the prioritization of projects, programs and enhancements.
Develop recommendations, solution concepts and business cases for new investments.
Project Leadership & Solution Design and Delivery
Provide visibility of IT projects and activities that impact the manufacturing operations. Clearly communicate risks, issues and action plans.
Manage all aspects of the project portfolio within the assigned business area.
Effectively communicate the results and status of projects during various stages of their life cycle.
In certain cases, it will be necessary to directly manage and lead projects of medium complexity.
Ensure that the teams are in place (both internal and external) to deliver technology-based solutions.
Provide consultation during all phases of the development of solutions.
Work closely with internal IT resources and external service providers to deliver solutions on time and on budget.
Manage issues and escalate as necessary when projects within the portfolio are at risk in terms of Scope, Timelines and Budgets.
Analyzes production system operations using tools such as monitoring, capacity analysis and outage root cause analysis to identify and drive change that ensures continuous improvement in system stability and performance.
External Partner Management
Ensure that our strategic partners operate as an extension of the Ferrara team and are acting in the best interests of Ferrara.
Proactively manage and escalate as necessary situations where our external partners are not meeting our needs and delivering on their commitments.
Seek thought leadership from our external partners.
Understand the application architecture and essential elements of how application design and configuration meet the needs of the business.
Understand when and how patches and upgrades should be applied to systems and the impact that those upgrades have on the business as it applies to new functionality and the potential disruption of services.
Meet our Service Level Agreements when it comes to beak/fixes and system bugs. Apply ITIL methods to managing incidents.
Utilize our existing technology investments before investing in other solutions that could be redundant.
Understand the full implications of application security and compliance ensuring that our People, Processes and Technologies are compliant and meet all relevant audit requirements.
Meet established System performance metrics.
Creation and maintain KPIs related not only to production but also Quality, Distribution, Planning and Procurement.
Demonstrates knowledge of software development techniques and fluency in software languages and application programming interfaces.
Experiences That Will Support Your Success
5 or more years of experience in delivering projects to the business within Manufacturing Warehouse Operations & Transportation.
3 or more years of experience configuring and supporting WMS, TMS, SAP and Tableau.
Bachelor's degree (B.A. or B.S.) from a four-year college or university or 5 years of IT and business/industry work experience.
Prior success managing external IT service providers to deliver solutions.
Relevant certifications matched to business subject matter.
Proven experience and knowledge of integrated technical ecosystems such as ERP, WMS, TMS, and Yard Management Systems.
Skills That Will Make You Successful?
Dynamic and enthusiastic personality combining flexibility and creativity.
Strong communicator with the ability to translate high-level unstructured ideas and requests quickly into a level of detail that can be easily matched to our current system capabilities.
Proven experience developing project plans and leading projects to completion.
Proven ability to build and maintain successful relationships across business partners, external partners and the wider IT community.
Strong interpersonal, written, and oral communication skills.
Able to conduct research into issues and products as required.
Ability to prioritize and execute tasks in a fast-moving environment and make sound decisions.
Ability to present ideas in a user-friendly language.
Highly self-motivated and directed.
Occasional travel required.
We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.