CCW/Customer Care Worker (SHS662) at Volunteers of America

Posted in Other 3 days ago.

Location: New York, New York





Job Description:



CCW/Customer Care Worker (SHS662)

Randalls and Wards Islands, New York, NY, USA Req #932
Wednesday, September 8, 2021
About Us:



Volunteers of America-Greater New York (VOA-GNY) is an anti-poverty organization that seeks to end homelessness in the New York metropolitan area by the year 2050. We focus our continuum of care to address the most prevalent causes of homelessness: (1) lack of affordable housing; (2) unmet health needs, including but not limited to mental health and substance use; and (3) lack of jobs that create wealth. In each of these areas we strive to incorporate strategies that address issues of racial equity. We know that our clients are confronting longstanding barriers to accessing quality housing, healthcare, and employment. Our programs are designed to ensure that our clients do not have to face these challenges alone.


Now in our second century of serving those in need, VOA-GNY understands what it takes to heal families and individuals who are in crisis and have experienced trauma. We operate and provide services in emergency shelters, transitional housing, and permanent supportive housing for close to 11,000 men, women and children through 65 programs located in New York City, Northern New Jersey, and Westchester annually. We are one of the largest providers of services to families and individuals experiencing homelessness in the Greater New York area, serving survivors of domestic violence, people living with HIV/AIDS, veterans, and others who have behavioral health or substance use needs. Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC.


"Successful applicants must be vaccinated for COVID-19 before their start date with VOA-GNY, unless you have been approved by VOA-GNY for a medical or religious exception to this requirement."


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Within program and agency procedures, functioning as a key member of the operations team, the Customer Service Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Customer Service Workers perform a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments and ensuring client adherence to rules and program activities.



Minimum Qualifications:

Associate’s degree and one year of relevant experience with a similar population or a high school degree or GED with at least two years of relevant experience. Clean and valid driver’s license. Must maintain agency authorized driver status.



Supervisory Role:

This position does not have supervisory responsibilities.



Principal Responsibilities:

The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.

  • Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines Â

  • Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update log book

  • Accept new clients in electronic records database

  • Provide optimal customer service while issuing meal cards, mail, medication, lockers and toiletries

  • Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.Â

  • Provide emergency response including crisis management, first aid, CPR and fire response as needed

  • Complete Incident Reports as outlined by the Program Manual and Funder guidelines. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations ManagerÂ

  • Drive agency vehicles to transport clients, if assigned

  • Perform other related duties as requested.



  • Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.



    Other details

    • Job Family Client Care Worker
    • Job Function Program Services
    • Pay Type Hourly
    • Required Education Some College
    • Job Start Date Wednesday, September 8, 2021


    • Randalls and Wards Islands, New York, NY, USA


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