Robert Half is seeking a Salesforce Administrator who will be responsible for our Protiviti Salesforce Application. You will serve as the primary system administrator for the Protiviti enterprise Salesforce Sales cloud and Community cloud. As the lead Salesforce Admin, you may also interact with users to define system requirements and/or necessary modifications and support launched applications in the production environment.
Responsibilities
Work with end-users and stakeholders to provide best practices and tips on Salesforce usage including training, change management and process documentation
Responsible for day to day Salesforce user support, troubleshooting issues, issue resolution or escalation.
Develop and track key metrics / KPIs and targets, developing plans to achieve those targets and proactively communicating progress
Follow and understand Salesforce’s technical capabilities and product offerings based on their product releases, events and user communities.
Work with the data team in maintaining data quality through proper governance
Act as a champion advocating for continued adoption of Salesforce across the enterprise and educating the stakeholders on product capabilities.
Participate in product requirement definition and feature identification, including documentation of prioritized feature sets as needed.
Qualification
Bachelor's degree in related field or equivalent experience
5+ years of experience in configuring and maintaining dashboards, reports, custom objects and fields, record types, page layouts, formulas, data validation rules, triggers, flows and workflows, approval processes, backups and archives, installed packages, etc.
5+ years of experience in managing Salesforce roles, profiles, permission sets, sharing rules, workflows, and groups.
Experience monitoring and troubleshooting custom applications and scheduled jobs built on Force.com platform
Experience with maintaining data quality and data cleanup through automated processes and data governance
Ability to quickly configure Salesforce to demonstrate new business processes as part of conference room pilots
Experience with marketing automation tools such as Oracle Eloqua, Marketo, Hubspot, etc., and their integration with Salesforce
Experience with configuring and roll out of Salesforce mobile app and Outlook integration
Experience supporting security audits and performance optimizations
Experience supporting the development team with code configuration and testing in different environments
Good understanding of various Salesforce product offerings, sales and marketing technology stack
Working knowledge of development aspects such as Apex, LWC, SOQL queries, etc.
Working knowledge of code migration and release process using SFDX
Previous experience working in a SCRUM or agile environment preferred.
Experience supporting Sales and Marketing Operations
Strong project management and change management skills
Strong communication and listening skills
At Robert Half, there’s more to us than what we do. Learn about our values and what it’s like to work for the largest specialized staffing firm in the world at our San Ramon, California, Corporate Services office. Take a look at roberthalf.com/corporate-office-video.
Follow us on Twitter @RH_Corp_Jobs for Robert Half Corporate Services job openings and career and workplace news!
Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran
As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to corporaterecruiting@roberthalf.com for assistance.
In your email please include the following:
The specific accommodation requested to complete the employment application.
The location(s) (city, state) to which you would like to apply.
To apply:
You may apply for this position by email or regular mail. Please send your cover letter and resume to:
