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Customer Service Representative - Architectural Coatings, Stores Replenishment at PPG INDUSTRIES INC

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Cranberry Township, Pennsylvania





Job Description:

As a Customer Service Representative, you will provide support by processing its orders accurately. As a team member you will be knowledgeable about every aspect of customer service, which includes systems, order processing, distribution, transportation, product knowledge, sales, promotion, financial controls, pricing, POS materials, policies and procedures.
Key Responsibilities


  • Ensure a continuing flow of information to the customer on all aspects of the account including product availability, order delivery and invoicing.
  • Release EDI orders, handle product and pricing discrepancies, and be the key coordination point for special orders.
  • Respond to customer concerns related to shipment, credit, rebills, and returned good authorization.
  • Follow up with customer and the sales force to ensure completion of any requests or issues.
  • Participate in special projects such as organize product lifts, launches and new product introductions.
  • Interface with the Home Centers account team to ensure customer orders are shipped and service level objective are met.

Qualifications

  • Previous experience preferred
  • Minimum education High School Diploma with 2 years of customer service experience. Bachelor's degree preferred.
  • Self-directed/motivated.
  • Proficient in SAP and Microsoft Office Suite.
  • Solid computer skills, time management/prioritization skills, strong oral and written presentation skills.

About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are "One PPG" to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday - everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: (Click here to learn more about the PPG Way)

We are One PPG: http://one.ppg.com/

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf





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