Job Description:

Thank you for your interest in careers at EBNHC!

Everywhere you turn, you can feel it.  There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.  From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

Interested in this position?  Apply on-line and create a personal candidate account!

Current Employees of EBNHC - Please use the internal careers portal to apply for positions.

To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org.

Time Type:

Full time

Department:

COVID-19 Testing

All Locations:

East Boston

Description:

As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner wile capturing accurate information in order to provide a superior customer experience. The Patient Access Representative will be expected to accurately collect, verify and data enter demographic and insurance information in our electronic medical record according to Registration department guidelines. Full Time position, Monday-Friday 8:00am-5:00pm, with 1 hour Lunch

Essential Duties & Responsibilities:

• Accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information.


• Coordinate the efficient patient flow within the Clinical Department.


• Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

Qualifications & Requirements:

• HS Diploma/GED.


• Minimum of 1 year customer service and/or administrative experience.


• Excellent written and verbal communication, judgement, and problem solving skills.


• Bilingual fluency Spanish/English required.


• Knowledge of medical terminology and experience working with electronic medical record technology a plus.


• Proficient in Microsoft Office Suite.

Apply Now