Posted in Admin - Clerical 30+ days ago.
Type: Part-Time
Location: Alton, Illinois
Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.
Join this growing team! This is a full time role with excellent benefits at a stable company. An Account Representative represents both Pivotal Home Solutions and the client(s). A Sales Account Representative is responsible for selling home warranty and energy related products and services in a blended environment handling both inbound and outbound sales calls. Account Representatives will work closely with supervisors and coaches to meet quality assurance guidelines for professionalism, sales techniques and customer engagement. No cold calling!
Business Acumen:
Engagement:
Driving Results:
Required:
• Proficient typing and computer application skills (minimum of 40 wpm)
• Strong attention to detail with ability to multi task while speaking with a customer on the phone.
• Easily adapt to change while balancing multiple priorities
• Ability to work a continuously flexible schedule including evenings, weekends, and holidays with punctuality and consistent work attendance. Current hours of operation are 6:00 am – 7:00 pm Monday – Friday and 6:00 am – 5:00 pm Saturday
• Motivation for sales, adhering to set computer guided scripts and procedures
• Excellent verbal and written communications skills, effective listening skills, and ability to identify needs through phone conversation
Preferred:
• Knowledge or familiarity with HVAC equipment and standard concepts
• Knowledge or familiarity with Home warranty and services concepts
• Proven track record of exceeding quotas and business goals
• Proven ability to work successfully in a results-oriented environment
• Bilingual (Spanish)
• Ability to handle a high call volume environment while maintaining high performance.
Required: High School or GED
Preferred: Associate Degree, some college courses
Related Work Experience
Required:
• 1 year experience in Sales or Customer Service
Preferred:
• Previous work experience in a fast paced Call Center environment
• Experience accurately capturing details of phone conversation on paper and in a computer application.
• Experience with direct or suggestive selling
Champions safety
Collaborates
Cultivates innovation
Customer obsessed
Drives Results
Nimble learning
Join American Water...We Keep Life Flowing™
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
Illinois American Water
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Challenge Unlimited, Inc.
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Challenge Unlimited, Inc.
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