Posted in Other 30+ days ago.
Location: Amityville, New York
About Us
GKN Aerospace is the world's leading multi-technology tier 1 aerospace supplier. With 50manufacturing locations in 15countries, we serve over 90% of the world's aircraft and engine manufacturers. We design and manufacture innovative smart aerospace systems and components. Our technologies are used in aircraft ranging from the most used single aisle aircraft and the largest passenger planes in the world to business jets and the world's advanced 5th generation fighter aircraft.
About the opportunity
GKN Aerospace is a global engineering business. Every time you travel by air almost anywhere in the world, it is likely that GKN is helping you on your way. We design, manufacture and service systems and components for original equipment manufacturers around the world. We are continuously evolving, pioneering new technologies and reinventing existing ones, stretching ourselves to bebetter in everything we do.
We are looking for people who want to make a difference, talented members with the skills and passions to become the best of the future in what they do.
The Service Desk Analyst is accountable for managing the daily activities and tasking of the Service Desk teams across their designated region, providing 1st and 2nd line customer and manufacturing IT support to all levels of the business within agreed SLA's. They are accountable for ensuring all calls within their region are correctly logged and managed. This includes, but is not limited to ensuring all requests for IT Service and incidents are logged, categorized, updated as required and appropriately assigned and distributed to the team members under their leadership. They ensure where appropriate calls are correctly escalated to other levels of support across the global support team. They are also responsible for ensuring agreed service management processes are adhered to by the team and hardware and software standards are maintained in a way consistent with the ITIL and APQC framework.
Required Qualifications
Preferred Qualifications
Diversity Inclusion and Belonging (DIB)
As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.
A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.
GKN is an equal opportunity employer.
We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.
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Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
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