Vallen's Inside Sales Manager (Customer Service Manager) oversees customer Sales and Service activities for Strategic and Corporate accounts, with supervision responsibilities for all remote and physically present associates that they have responsibility for by performing the following duties personally or through delegation to associates.
Essential Job Duties and Responsibilities:
Associate Management
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Directly supervises associates including interviewing, hiring, and training employees; planning, assigning, and directing work.
Appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Develops associate's skills and encourages growth
Provide training on required systems
Provide training for product and all technical competency
Develop / establish motivating environment
Develop and deploy succession planning
Ensure compliance to variable pay plans
Conduct annual performance of all direct reports
Performance
Sales
Manage sales, margin, and productivity budgets and forecasts
Manage Inside Sales staff performance
Manage pricing matrices and approval of all overrides
Provide monthly / quarterly performance reports
Drive digital utilization
Service
Resolve customer complaints immediately
Monitor segment performance through working of daily, weekly, monthly required reports
Ensures compliance to service KPI Goals
Working Capital
Manage company assets appropriately
Manage inventory information flow to purchasing
Ensures adequate and timely billing of customer orders
Ensures timely resolution of Accounts Receivable disputes
Compliance
Ensure all compliance to all customer contracts
Ensures adherence to all pricing & freight policies
Ensure compliance to company SOP's and Internal Control Standards
Vallen Team
Work with Vallen Business Partners to implement strategic initiatives
Enable cross functional communication
Job Qualifications:
Bachelor's degree (B. A.) from four-year College or University
10+ years inside sales and supervisory experience and/or training
Or equivalent combination of education and experience
Direct Reports - 25 to 35 associates
Inside Sales Gross Margin - up to $35 million
Total Sales Volume - up to $130 million
On site / storeroom responsibility
Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization. Ability to interface in a customer responsive manner over the telephone and in person. Able to handle difficult customer situations with diplomacy.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company's market share/revenue goals.
About Vallen
Vallen is an industry leader in delivering flexible supply chain solutions and services along with a comprehensive range of maintenance, repair, operating, production, safety, and electrical products to meet the growing supply needs of customers in facilities across North America and around the world. Vallen is headquartered in Belmont, NC and is a subsidiary of Sonepar USA, part of the global Sonepar family.
Stay up to date with Vallen, follow us on LinkedIn and Facebook,
What are the Benefits?
401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, and a definitive career path.