The Implementation Specialist III works within a team of professionals responsible for implementing software solutions for TrueCommerce clients. The Implementation Specialist III acts as a primary contact throughout the software implementation process, and interfaces with customers, retailers, resellers and/or 3rd party IT consultants, and internal resources. This key resource will be responsible for driving project start-up, customer training, testing (EDI & Integration), and go-live. As required, the Implementation Specialist III also serves to ensure that the project phases and milestones are being properly executed and tracked, and that responsibilities/expectations and project status updates are provided to the customer. This position is responsible for delivering on-time projects using TrueCommerce best practices. This position operates independently with minimal supervisory assistance. The position is ideal for individuals who are organized, enthusiastic, and passionate about delivering an excellent customer experience.
Job Responsibilities:
Facilitate the EDI implementation process for TrueCommerce customers
Serve as a primary point of contact during the software implementation process for the customer.
Capable of working on multiple projects and with multiple clients and/or partners.
Complete implementation tasks and coordinate activities with the customer, trading partners and other implementation team members.
Mostly focuses on mid-size to larger projects.
Assist the customer with training and usage of the TrueCommerce solution.
Facilitate the EDI testing process.
Assist the customer with the integration testing process, including understanding of integration functions and integration mapping changes.
Configure software solution in order to meet customer business requirements.
Verify that solution functionality is accurate and complete.
Identify and communicate implementation issues and escalate to Implementation Manager and/or Project Manager (or appropriate parties).
Follow the TrueCommerce EDI Project Management Methodology on all projects
Work cross-functionally to ensure client satisfaction
Responsible for working with internal and external resources to drive the successful completion of a project.
Prioritize tasks to meet customer expectations.
Identify and communicate software and mapping issues to technology and mapping teams.
Works directly with other Implementation Specialists, Mapping Specialists, and other resources on assigned projects to ensure EDI testing is complete and accurate.
Recognize and document issues or concerns uncovered during the implementation process in order to promote future problems from re-occurring.
Provide timely project status updates and reporting
Provide timely task updates to the on all assigned tasks and responsibilities to the assigned Project Manager or appropriate parties.
Keep project tasks and other key information up-to-date in the TrueCommerce PSA Tool
Assists with training and best practice
Helps train new employees on various aspects of the Implementation role including technical, business, and process training
TrueCommerce is the most complete way to connect your business across the supply chain, integrating everything from EDI, to inventory management, to fulfillment, to digital storefronts and marketplaces, to your business system, and to whatever comes next. To stay ahead in today’s dynamic global market, companies need to be able to do business in a lot of different directions at once. TrueCommerce has helped businesses be more connected, more supported, and more prepared for what’s next. That’s why thousands of companies – ranging from start-ups to the global Fortune 100, across various industries – rely on us.
TrueCommerce. Do business in every direction.
Our culture and values are what set us apart! TrueCommerce provides an open and positive work environment where providing employees with a work/life balance is key. Work is not only challenging, but interesting and rewarding as well. We encourage employees to grow and develop. Additionally, TrueCommerce organizes events throughout the year like picnics, golf tournaments, chili cook-offs, winter holiday events, and opportunities to volunteer for charity. Come join our team!
Experience
Required
General understanding of B2B, commerce, electronic data interchange (EDI), and supply chain processes.
Experience with Microsoft Office and Internet applications.
Prior experience in testing software, or working with customers on testing processes.
Prior experience in configuring software applications, based on customer specifications.
Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.
Proven analytical, problem solving and troubleshooting skills.
Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task.
Proven ability to serve as a primary contact for a new customer implementation that includes all phases of project lifecycle: kickoff, configuration, testing, and production.
4 - 5 years: Performing and coordinating project tasks for software implementations with limited supervision.
Preferred
Experience with business systems such as QuickBooks, Sage, SAP, NetSuite, or Microsoft Dynamics is a plus.
Experience with text editing and data mapping tools is preferred.
