Division or Field Office:

West Virginia Branch Office
Department of Position: Claims Department
Work from:
Home in WV

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Appraises material damage claims and total losses as received by assignment. Negotiates settlement of claims and disposes of salvage within authority.

Duties and Responsibilities

Makes arrangements with repair shops, independent appraisers, Policyholders or claimants to inspect vehicles. Photographs damaged areas and writes estimates on all claims when necessary. Determines rental needs and controls costs according to company guidelines.

Negotiates with repair shops on cost of repairs. Establishes value and settles total losses. Handles disposal of salvage within authority.

Handles all material damage claims, which may include drive-in assignments, as assigned. Performs desk review of repair estimates when required.

Monitors and supports Direct Repair Program (DRP) when required.

Distinguishes cause of damage for appropriate policy coverage. Evaluates and settles total losses when necessary.

Issues settlement checks and keeps appropriate records.

Responds to Policyholders and claimants as directed regarding service issues or complaints.

Establishes rapport with Agents and claims adjusters.

Attends appropriate training sessions.

At the request of Underwriting, evaluates antique and classic cars for coverage value.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident

The first seven duties listed are the functions identified as essential to the job. Essential functions are those jobs duties that must be performed in order for the job to be accomplished.

Competencies

Ability To Learn And Follow Procedures

Ability to Manage Complexity

Decision Making

Developing And Maintaining Relationships

Information Management Skills

Interpersonal Communication

Job-Specific Knowledge

Oral Communication

Planning And Organizing

Problem Analysis

Service Orientation

Time Management

Qualifications

High school diploma, or GED, required. Two years of experience in body shop or insurance claimsadjusting OR completion of ERIE's Smart Start Program, required. Estimate writing experience preferred.Completion of General Insurance program preferred. Position requires the incumbent to serve on thecatastrophe duty, which may include travel on short notice to other locations for periods in excess of twoconsecutive weeks. Willingness to obtain and maintain required licenses. Valid driver's license and gooddriving record preferred.

Physical Requirements

Lifting 0-20 lbs; Occasional (
Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Occasional (
Driving; Occasional (
Pushing/Pulling; Occasional (
Manual Keying/Data Entry; Often (20-50%)

Climbing; Rarely

Nearest Major Market: Marietta