Job Description:

Description

Job Description:

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers-many of which look to us for their own technology infrastructure needs-keep us immersed across the broad spectrum of the IT ecosystem.

As a Data and Process coordinator you will play a coordinating role supporting Managed Services Center (MSC) data and process information in regards to Program Management, Onboarding and the Ticketing System, and Customer Management Database (CMDB) development and Quality Assurance.

From strategy to fulfillment to managed services, our engineering-centric solutions enable our clients to realize what it means for technology to do more.

Job Responsibilities:

* MSC Onboarding and/or Enhanced Maintenance Support (EMS) reconciliation for ServiceNow CMDB, including foundation load sheets

* Technical reconciliation of EMS between multiple data sources

* Vendor contract reconciliation and load sheets, including renewal follow up

* Manage contract updates within the Ticketing System

* Work with internal teams and vendors to ensure accurate information is loaded in to the CMDB

* Manage quality coordination between departments, especially Onboarding, IMAC, and Renewals

* Update and maintain Ticketing System Task status updates to resolve assigned tasks

* Maintain data in the system to ensure accurate reporting

* Provide assistance with training, including development of training materials

* Support application builds and configuration management database activities

* Provide testing and quality assurance

* Assistance management with ServiceNow updates, as necessary

* Assist management with Knowledgebase, Documentation, Auditing and Business Continuity and Disaster Recovery requests

Your Corporate Responsibilities:

Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis.

* Handle confidential matters and information professionally.

* Conduct business in a professional, competent, and ethical manner.

* Adhere to corporate policies and procedures.

* Log all system and process changes in the change management applications.

* Ensure all application and access control changes are authorized by management.

* Ensure all application changes are thoroughly tested, including regression testing.

* Ensure all application and business changes adhere to SOX Internal Control Directives (ICDs).

Job Knowledge/Skills:

The Data and Process Coordinator will possess the following characteristics:

* Expert-level proficiency in Microsoft Excel

* Working knowledge of IT and programming concepts (programming not required)

* General IT-related computer skills

* Excellent verbal and written communication skills

* Excellent organizational skills

* Excellent analytical skills

* Expertise creating and executing Test Plans, Training Plans and documentation

* Knowledge of supporting and administrating BMC ServiceNow ITSM 7.6.0

* Solid comprehension of software validation principles and practices

* Experience with internal IT controls (e.g., Sarbanes-Oxley and SSAE16)

* Foundations level understanding of ITIL best-practices

* Willingness to travel, as needed

* Willingness to perform keyboard intensive work 90% of the time

* Willingness to be on call, 7x24x365 (less pre-approved exceptions) and attend to technical issues outside of normal business hours

Education and Experience:

* B.S. or equivalent experience

* 5+ years of professional service desk software experience

Physical Requirements of Position:

Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together. Movements frequently and regularly required using the wrists, hands, and / or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly. Hearing ability must be at a level to hear average or normal conversations and receive ordinary information. Visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical strength for sedentary work with sitting most of the time. May have to exert or lift up to 10 - 20 pounds of force occasionally.

ePlus is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ePlus promotes affirmative action for minorities, women, disabled persons, and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Apply Now