PAC Contract Services is a full-service contract packager and supplier. We partner with businesses large and small offering a wide range of packaging solutions and capabilities.

As a part of our Quality Team, the Quality Assurance Manager is responsible for:

Summary:

This role will provide leadership, support, and training of non-exempt Quality Tech personnel. The QA Manager is responsible for the administration of assigned quality processes assuring consistency with established PAC standards and procedures. The role is responsible for maintaining the daily operation of any lab/testing equipment. The expectation of the role is to exhibit leadership as the Quality representative when interacting with other departments, team members, customers, and vendors.

Essential Duties and Responsibilities:

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  Be proficient in the duties and responsibilities of the QA Tech I position, provide coverage as needed

  
  


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  Provide supervision, attendance tracking, time approval, and arrange shift coverage as needed for all Quality personnel per the PAC Employee Handbook and department guidelines

  
  


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  Provide technical support as needed

  
  

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  Design and conduct training sessions, as needed, for new/transferred employees and/or existing QA personnel

  
  


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  Disposition accordingly, conforming and non-conforming materials per the appropriate documented Quality standards and procedures; this includes assuring proper product identification, segregation, and transactional integrity

  
  


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  Enter and assemble all required documentation, samples, and data to properly process material rejections, reworks, and corrective actions

  
  


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  Enter, track, and report External and Internal performance per established metrics

  
  


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  Enter, track, and report External and Internal corrective and preventive action requests including verification audits; assist in the investigation of corrective actions as needed

  
  

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  Responsible for the gathering, filing, and storage of product/material samples and retains in accordance with the appropriate PAC standards and procedures

  
  


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  Utilize knowledge of statistics and Microsoft Office to establish, maintain, and improve reporting methods and report formats

  
  


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  Document, maintain, and perform calibration for all lab and manufacturing testing equipment per the documented calibration process and procedures

  
  


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  Pursue resolution for malfunctioning lab and manufacturing testing equipment

  
  


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  Establish the necessary process instructions and calibration processes for all new lab and manufacturing testing equipment

  
  

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  Maintain Easy Label formats and all stock label inventories, provide production associates with labels as needed

  
  


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  Proof read and provide Quality sign off on all engineering masters thus assuring compliance to Quality criteria and requirements

  
  


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  Provide leadership and Quality perspective when participating in improvement projects and cross functional teams

  
  


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  Other duties as assigned

  
  

Qualifications:

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  1-3 years of quality assurance related experience

  
  

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  1-3 years of leadership/supervision experience

  
  


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  Statistical methods

  
  


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  Proficient knowledge of Microsoft Excel, Word, and Outlook

  
  


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  Self-motivated and the ability to work with minimal direction

  
  

Education and/or Experience

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  High school diploma or equivalent required; some college preferred

  
  


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  Experience in Contract Packaging environments preferred

  
  

Language/Communication Skills

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  Must be capable of speaking, reading, and writing English with excellent written, oral, and interpersonal skills

  
  

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  Must be capable of speaking clearly and persuasively in positive or negative situations; listens and understands clarification; responds well to questions

  
  

Mathematical Skills

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  Ability to add, subtract, multiply, and divide and convert all units of measure, using whole numbers, common fractions, and decimals

  
  

Reasoning Ability

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  Excellent attention to detail, quality, safety, problem solving, and follow-up.

  
  


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  Strong sense of urgency and time management skills

  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to lift up to 10 pounds. The employee is occasionally required to lift 25 to 50 pounds. The vision requirements include: close vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderately noisy.