Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.
PLEASE NOTE: In order for American Water to evaluate decisions about new regulations, reintegration, and safe operating practices, all employees are required to report their vaccination status.
Primary Role
The Field Operations Specialist provides a combination of administrative, analytical and/or technical support pertaining to routine day-to-day operations for a department or functional area. This
role may include assisting with scheduling work, completing related paperwork, assisting internal team members, handling customer complaints, etc
Key Accountabilities
"Coordinate or perform review of functional area practices and assist in developing strategies for the region.
Receives and distributes operational workflow requests from call center, field representatives, operations supervisors based, and other internal team members on area of responsibility.
Uses and maintains relational databases and other reporting tools to compile, calculate, track, report and clean-up data pertaining to various reoccurring processes which may include, but are not limited to, water capital programs, field projects and/or work orders.
Schedules daily operational field work based on priority outlined by operations leadership using work management system.
Responds to customer complaints which may include, but not limited to, gathering information from operations leadership, speaking with customers and explaining company processes.
Analyzes and evaluates reports and/or prepare variances related to specific department work processes which may include but are not limited to: business systems, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc.
Provides general administrative and clerical support for day-to-day managerial and departmental needs and special projects which may include but are not limited to: composing routine letters, obtaining permits, preparing and distributing meeting minutes, p-card/ workbasket processing, document preparation, etc.
Work collaboratively with other functional leads to mitigate business risks. Implement effective communications at all levels of our operations.
Provide effective leadership that will enhance our abilities to be flexible to changing business environments.Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business.
Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.
Knowledge/Skills
Knowledge of Engineering concepts and their application: water system equipment water system operations, company policies and procedures and government safety and labor regulations.
Strong knowledge of computers.
Experience in engineering design, construction management and operations of waterworks facilities including distribution systems piping, tanks, pump stations, pressure reducing stations with related equipment, controls and SCADA systems, and data collection and leak detection technologies.
Thorough knowledge of standard business practices and principles, including basic accounting and budgeting
In-depth knowledge of Microsoft office suite applications including
MS Word, Excel, Access and PowerPoint and email management systems (MS
Outlook)
Knowledge of water or utility industry preferred
Skills:
Demonstrated organization and administrative skills Demonstrated communication skills, both verbal and written Demonstrated ability to manage and prioritize tasks in high volume environment
Demonstrated interpersonal skills
The percentage of time spent performing the key accountabilities of the job may vary based on the manager, departmental or functional unit needs.
This role may include assisting with field work including pick-up and delivery tasks, checking leaks and repairs made by contractors and completing related paperwork and/or handling Public Utility complaints
This role may include fleet management, vehicle repairs and facility maintenance."
Experience/Education
High school diploma required. Associates level degree in business preferred.
Minimum 2 years overall work experience in work management, high volume call center and/or customer service
Travel Requirements
Local and occasional regional travel, may be needed.
Work Environment
Primary indoor environment, however, outdoor may be needed at times.
Other
Competencies:
"Competencies (from the Water Division Competency Dictionary):
Analysis and Problem Solving - Analyzes and resolves business issues through the application of critical reasoning skills and general business experience.
Sharing Knowledge & Expertise - Drives business performance by developing and contributing specific technical or professional knowledge, skills and experience.
Demonstrates a professional attitude.
Teamworking - Is committed to working collaboratively to achieve business goals, building cohesiveness and identity with a work group, and valuing individual perspectives and contributions."
Competencies
Champions safety
Collaborates
Cultivates innovation
Customer obsessed
Drives Results
Nimble learning
Join American Water...We Keep Life Flowing™
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
