Job Description:

CUSTOMER SERVICE REPRESENTATIVE - POINT & PAY  

Remote - but must be local to Tampa, FL as we expect to return to the Oldsmar office in future

Normal business hours typically but the team rotates one late shift per week from 1pm - 10pm 

 

Do you have a passion for customer service which shines through when you talk on the phone?

Do you have strong computer skills and a typing speed of at least 40 WPM?

We are seeking Customer Service Superstars to assist Point & Pay clients and end-users via a heavy call environment and a web-based CRM tool.

 

Here's what we offer:

• Competitive hourly rate


• Full-time position eligible for medical, dental and vision coverage


• 401K with generous employer match


• Paid time-off


• Tuition Assistance Program


• Company Perks and Discount Program


• Opportunity to learn and grow in a dynamic industry

 

Here's what you'll be doing:

• Handle inbound calls from consumers and processes payments online


• Handle inbound calls from clients and assists with login/password issues.


• Track issues and calls in SalesForce


• Generate monthly reports regarding clients calls and issues


• Conduct online training sessions for clients

 

Here's what you'll need:

• High School diploma or equivalent


• Excellent verbal and written communication skills


• Strong data entry skills


• General knowledge of Microsoft Office/Gmail programs


• Must be familiar with the internet and accessing different web sites


• Must possess a great attitude and outgoing personality


• Detail-oriented and customer-focused with the ability to accomplish tasks.


• Experience with Salesforce or another CRM tool preferred


• Fluency in Spanish preferred

 

 

GET TO KNOW POINT & PAY

Point & Pay, a wholly owned subsidiary of North American Bancard,, designs, builds, and integrates unique payment solutions for governments, utilities, courts, and more. Our efficient, flexible systems enable clients to accept credit card payments or e-Checks.

 

GET TO KNOW NORTH AMERICAN BANCARD

North American Bancard helps businesses prosper through smarter commerce for all and we're committed to building the next generation of payment technologies and experiences. More than 250,000 satisfied merchants trust us to process more than $34 billion worth of transactions every single year. Propelled by cutting-edge technology, user-friendly products and features, and the best customer service in the business, we continue to innovate to satisfy our clients and their customers.

At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

 

 

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