The Assistant General Manager, along with the General Manager ensures all club operations are consistent with US Fitness standards. The Assistant General Manager also oversees one or more departments. The Assistant General Manager will recruit, hire, train, manage, and discipline team members in those departments. The Assistant General Manager will assist in all club operations.
Essential Functions:
Deliver the Ultimate Fitness Experience to every member, every time
Oversee at least one department within home club including hiring, training, managing, scheduling, coaching and disciplining employees within department
Provide oversight, leadership, and management to one or more departments within the club
Recruit and retain new team members in assigned department(s)
Cultivate relationships and build team morale
Job Responsibilities:
Ensure effective operations, cleanliness, and staff relations according to company standards
Mentor Front Desk staff through new hire development program
Provide ongoing coaching and feedback to all staff
Coordinate staff meetings on a regular basis
Communicate club activities and procedures to team members in assigned department(s)
Track all point-of-sale interactions with members for successful completion
Create employee schedules and track time and attendance of all employees within department
Verify and approve department payroll bi-monthly
Review and manage department expenses and oversee budget compliance
Attend all mandatory trainings, meetings and development courses
Maintain personnel files for all team members in assigned department(s)
Track inventory, order and restock items, and optimize inventory systems
Promote sale of pro shop items, drinks, and supplements
Oversee and coordinate department tasks including but not limited to member questions, vendor scheduling, charity donations, deposits, member giveaways, lost and found, and vending machine requests
Assist in day-to-day club operations as part of the management team
Complete all daily reports in an accurate and timely manner
Meet, greet, and work the floor during select times of day
Establish rapport and relationships with members via thank-you notes and guest passes
Track leads, appointments, prospect interests, etc., in appropriate systems
Market club to organizations and corporations
Attend all required meetings and trainings and find ways to boost personal performance
Respond to all member questions or concerns within 48 hours
Understand and follow employee standards of conduct and ethics
Keep staff files up to date
Model and uphold employee standards of conduct and ethics
Ensure compliance with club building, facilities, service, program, and emergency procedures
Act as Manager On Duty when required
Work early morning, evening, and weekend hours as necessary
Assume other duties as assigned
Required Knowledge, Skills, and Abilities:
Excellent verbal and nonverbal communication skills
Ability to motivate and nurture others
Strong work ethic that includes punctuality, organization, and attention to detail
Ability to maintain a friendly, enthusiastic, and positive attitude
Outwardly facing professional appearance
Confidence and desire to create new relationships quickly
Ability to quickly acquire and apply new knowledge and skills
Willingness to work flexible hours
Demonstrated selling skills, including cross-selling and upselling
Ability to work with money
Ability to effectively enter and retrieve information from sales tracking systems
Ability to handle challenging issues with patience, tact, and professionalism
Basic computer skills (MS Office, email, MS Windows)
Required Experience, Education, and Certifications:
Bachelor’s degree in recreation, fitness, business management, or related field preferred
CPR/AED certification required
Physical Activities, Physical Requirements, Visual Acuity, & Working Conditions:
Physical demands listed here are representative of those that must be met to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Reaching. Extending hand(s) and arm(s) in any direction.
Standing. Particularly for sustained periods of time.
Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Pushing. Using upper extremities to press against something with steady force in order to thrust
Pulling. Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Grasping. Applying pressure to an object with the fingers and palm.
Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
The worker is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.
Employee Benefits:
All US Fitness team members receive:
Complimentary Membership and Guest Privileges
Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
Discounts on Serenity Day Spa Services and all apparel
Employee Referral Gift
In-house Continuing Education Credits and CEC Reimbursement
Additional Full Time Benefits:
Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
401(k) Retirement Plan
Paid Time Off
Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
