Service Manager

Position Summary
The Service Manager is responsible for managing all requirements of the service department to successfully achieve the set objectives.

Essential Duties and Responsibilities

Interpret the needs of SHM members
Determine all maintenance needs and schedule all service work
Provide clear and precise instructions on the work order for technicians
Manage all service department staff and equipment
Observe and listen to vessels in operation to detect unsafe or malfunctioning equipment, leaks, or other flaws in hull and superstructure
Performs tests on vessels and equipment using gauges and other standard testing devices
Estimate cost of repairs
Coordinate and manage activities of workers engaged in repairing, painting, and otherwise restoring vessels to seaworthy condition
Assist with repairing vessels as needed
Financially responsible for all aspects of the service department
Set and meet ongoing company goals
Available to work overtime as needed

Technical and Physical Requirements

High school diploma or equivalent required
5 years' relevant experience preferred
Proficient in Microsoft Office
ABYC and/or manufacturer certifications preferred
Ability to ascend and descend a ladder
Must carry own tools
Ability to work in confined spaces
Ability to lift 50 pounds
Basic boat handling skills a plus

Minimum Soft Skills Qualifications

Excellent verbal and written communication skills
Positive attitude and willingness to learn
Ability to provide exceptional customer service and an understanding of customers' needs
Excellent interpersonal and collaborative skills while working both independently and within a team context
Organizational skills are a must
Detail oriented and ability to multi task are essential skills
Eager to engage in a growing, fast paced, and industry-leading company
Exceptional time management and problem solving skills

The Company
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marina professionals. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #boatingcareers

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.