Reports to the Practice Manager and works under the direction of the Clinical Supervisor and/or Office Supervisor and/or Clinic Coordinator. Responsible for facilitating patient office visits supporting the health care team by coordinating patient visits. This would include rooming patients, complete pre examination record information, verifying patient demographics, and manage flow of patient's materials. Under general supervision and according to established policies and procedures, would also perform various clerical and basic clinical patient care duties.
MISSION, VALUES and SERVICE GOALS
MISSION: We deliver outstanding care, inspire health, and connect with heart.
VALUES: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
JOB SPECIFICATIONS
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma. The ability to speak and write Spanish is preferred in some of our practices.
Knowledge & Skills
Demonstrates knowledge of and competency in performing patient care procedures, observations, treatments and techniques utilized by facility.
Demonstrates high level of interpersonal and communication skills necessary to consistently receive and greet visitors, clients, and staff members in a professional manner.
Demonstrates well developed communication skills to communicate effectively and clearly to a variety of internal and external contacts.
Promotes collaboration and innovation in the clinical services to ensure an interdisciplinary approach to improving health care delivery and the quality of patient care.
Working Conditions
Works in a physician office environment.
May require lifting or positioning of patients.
Flexible hours and work schedule required.
Physical Demands
Requires the physical ability and stamina (i.e. to walk/stand for prolonged periods of time, push carts/wheelchairs up to 50 pounds, to position/lift patients at a maximum of 35 pounds unassisted, over 35 pounds requires assistance, provide CPR, etc.) to perform the essential functions of the position.
ESSENTIAL JOB DUTIES The below statements are intended to describe the essential job functions and level of work performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel occupying this position.
Performs routine clerical duties in accordance with established policies and procedures by:
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Receiving and greeting all patients and visitors in a professional manner and providing all reasonable assistance.
Receiving telephone calls, taking and relaying messages accurately.
Obtaining information from the patient to accurately complete the patient record for payment information, computer input, etc.
Maintaining patient files, charts, and records.
Performs basic patient care duties as directed by the physician or nurse by:
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Effectively escorting patients through practice to assigned room.
Perform basic clinical care: vital signs, and body measurements.
Enter data into electronic medical record (or any other patient record).
Recording medical history.
Preparing patient for examination.
Cleaning and disinfecting exam rooms and equipment to ensure room turnover.
Checking and maintaining supply of stock to exam rooms.
Preloading patient information into the EMR- including diagnostic testing, health maintenance, and past surgical history.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department.
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Attending required meetings and participating in committees as requested.
Enhancing professional growth and development through in-service meetings and educational programs as approved.
Completing other job-related duties and projects as assigned.
STANDARDS OF BEHAVIOR
Patient/Customer Centered
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Anticipates and takes proactive steps to ensure customer's needs are met
Places courtesy and service above routine and goes beyond customer expectations
Keeps patient/work environment neat and clean
Understands and applies job-related aspects of patient safety and identifies, reports and corrects safety concerns as quickly as possible
Respect
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Keeps others well informed
Practices active listening
Develops and maintains positive working relationships
Uses problem solving techniques to resolve issues and makes decisions within personal sphere of influence
Seeks to understand patient's experience
Integrity
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Demonstrates integrity and strong business ethics
Utilizes time and resources in a prudent manner
Strives to continually improve department processes and services
Projects professional image through enthusiasm towards work, behavior and appearance
Compassion
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Demonstrates Beacon values verbally and through actions
Displays and exhibits caring behaviors with each interaction
Demonstrates self-awareness and sensitivity to the perceptions of others
Listens carefully to input and concerns and takes appropriate action
Interacts with dissatisfied customers in a calm, respectful manner and seeks resolutions
Trust
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Maintains confidentiality at all times
Fosters a sense of trust and collaboration among associates
Verbal and written communications are clear and effective
Responds to change in a positive manner
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
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Attends and participates in department meetings and is accountable for all information shared.
Completes mandatory education, annual competencies and department specific education within established timeframes.
Completes annual employee health requirements within established timeframes.
Maintains license/certification, registration in good standing throughout fiscal year.
Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adheres to regulatory agency requirements, survey process and compliance.
Complies with established organization and department policies.
Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
