What we offer

This is a Part Time role with the expectation that the successful candidate will work 20 hours a week.

Join our team of hospitality professionals, who take pride in taking care of our guests every need while they shop, dine, work and play!  As a Shopping Center Concierge, you are the primary point of contact for Guests who are seeking information and gift ideas, dining and spa reservations, event and promotion details and supporting our Westfield Rewards program.  Our team is passionate about ensuring guests have a memorable experience and we’re looking for the perfect candidate to help us maintain our brand standards as well as evolve and elevate the guest experience.  If you’re passionate about hospitality and service, apply now and learn about our Signature Style!    

Job Responsibilities:

• Work/partner with the General Manager and/or Management Associate at a Flagship Center to achieve the goals within the Center.


• Always appear polished and professional and consistently adhere to Westfield’s uniform and grooming guidelines.


• Provide an affluent lifestyle experience for all Westfield Guests as they visit the shopping center or reach out via Digital Channels.


• Provide information and resources by proactively identifying guests’ needs and desires; answer questions; give directions.


• Perform services requested including reservations for dining, entertainment, gift ideas, etc.  This may require running errands away from the Concierge Desk at the Center.


• Sell Westfield Gift Cards and complete end of shift report.


• Act as a Brand and Service Ambassador within the shopping center and local community to promote Westfield’s Services, Amenities and Events.


• Build relationships with retailers, restaurants, hotels and businesses within the community that can assist with guests needs.  Maintain an “inside track” to ensure Westfield can provide guests with services both expected and unexpected. 

Knowledge and Skill Competency Requirements:

• 2 or more years of previous retail, customer service/concierge or sales experience required.


• Prior experience with hotel, retail or restaurant “front of house” guest service is preferred.


• Strong communication and organizational skills, both written and verbal required.


• Must be flexible and able to work days, nights, weekends and holidays.

  Essential Functions:

  
  

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the physical skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  
  
  
  

• Required to frequently sit, talk and hear.


• Required to stand and walk up to 8 hours a day.


• Must be able to communicate verbally in person and on the phone throughout the day.


• Able to bend, stoop and reach up to 4 hours a day.


• Able to climb stairs several times a day.


• Able to use a computer, iPad, cell phone, access Facebook, Twitter, Trax, and Apps frequently each day.


• Lift and carry up to 35 lbs. for at least 15 minutes at a time.   


• Able to travel locally and the surrounding community where Flagship Center is located.
  
  

What is important to us

The following values bring us together and guide our actions. They are the foundation of who we are today and who we will be tomorrow: EXCELLENCE We only aim for the best - TEAMWORK We unite talent to win as a team - ETHICS We build on trust and transparency – BOLDNESS We dare with vision and agility – PASSION We go the extra mile – OWNERSHIP We are empowered to deliver.
We want someone who is committed, thorough, works well in a team, exudes positive energy and ready to grow within an international company. We offer a collaborative, innovative, and achievement focused culture with unique opportunities for growth. We strive for excellence and our culture fosters autonomy, innovation and the collective power of our employees. If you are looking to work on stimulating and empowering missions, amongst great team members, while being challenged daily, do not hesitate to apply!

Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience and skills. We believe that diversity plays an important part in the success of our business and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s individual differences.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.

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