ESIS – Claim Assistant

ESIS®, Inc., a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 60 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre and post-loss services.

The Claim Assistant, under limited supervision, performs customer service and/or claims processing functions.

MAJOR DUTIES & RESPONSIBILITIES:

Duties may include, but are not limited to:

• Verifies accuracy of claim information, payment codes, review check accuracy and confirm authority level of payments.


• Receive and register new loss information on system.


• Register new loss information on system.


• Perform all file updates on system as directed by claim reps/team leader.


• Register loss payments on system.


• Provide customer service to agents, insureds, clients and other customers.


• Process authorized payments.


• Input data entry correspondence into system, diaries information for claims reps and/or team leader, and prepares form letters.


• Typing, photocopying, indexing and filing.

SCOPE INFORMATION:

Reports to an Operations Supervisor or to Claims Team Leader.

DESIRED QUALIFICATIONS:

• 5 years previous claims processing and/or administrative experience.


• Strong customer service background.


• Ability to operate and contribute positively in a team-based environment.


• Good written and oral communication skills including effective telephone skills.


• Ability to work independently under limited supervision.


• Superior organizational skills and the ability to effectively manage multiple priorities.


• Demonstrated initiative as evidenced by the ability to self-manage, organize and prioritize work.


• Strong working knowledge of computer systems and various Microsoft applications such as Word and Outlook.


• Committed to high standards of behavior and performance.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.