Job Description:

CooperVision®, Inc., a unit of The Cooper Companies, Inc. (NYSE: COO), is one of the world's leading manufacturers of soft contact lenses. The Company produces a full array of monthly, two-week and daily disposable contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges; such as astigmatism, presbyopia and ocular dryness; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, thereby creating real advantages for customers and wearers. From our extensive network of facilities in 12 countries across five continents, CooperVision distributes high-quality lenses virtually everywhere contact lenses are worn.
 

Scope:

Responsible for monitoring and recommending improvements to the organization’s software and business systems. The business systems analyst works closely with business unit leaders and executive team members to understand business and client requirements and implements software and processes to meet those needs.

Job Summary:

Responsible for significantly impacting operational goals by ensuring software integrations and changes meet functional requirements, system compliance, and interface specifications. With minimal supervision, works with stakeholders to translate business needs and issues into actionable requirements. Applies business process knowledge and strong analytical and problem-solving skills to maximize the use of business systems.

Essential Functions & Accountabilities:

• Analyzes the efficacy of new and existing systems, technologies, and workflows; works with the business systems team and business stakeholders to develop strategies for leveraging and improving these systems including making recommendations for business process and business system improvements.


• Authors change management documentation in accordance with the company’s quality management system including functional requirements, risk assessments, and validation reports; drafts comprehensive test plans to discover defects, errors, configuration issues, and functionality flaws.


• Translates business requirements into software development features; creates wireframes to support user-interface design concepts; works directly with software developers to ensure clarity on the conditions of acceptance.


• Performs system administration activities including application setup, configuration, and maintenance.


• Ensures software integrations, changes, and configuration updates meet quality and organizational standards, adhere to business requirements, and decrease or eliminate risk to process and product; submits and obtains approval on final software testing activities; actively participates in performance qualification activities to support the commercial distribution of product.


• Leads projects; works directly with business unit leaders, senior leadership, and cross-functional/site teams to establish project timelines and expectations; provides project updates and manages applicable change orders through to completion.


• Performs system, process, and application monitoring; assists in troubleshooting and resolving intermediate to complex systems issues; provides after-hours support based on a predefined on-call schedule.


• Drafts end user documentation and admin guides; provides training to business systems team members, stakeholders, and end users.


• Serves as back up to the Business Systems Manager

CooperVision’s management team is committed to the development of and implementation of the quality management system and maintaining its effectiveness by communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements.

Qualifications

Knowledge, Skills and Abilities:

• Excellent written, oral, and interpersonal communication skills.


• Ability to communicate effectively with senior management.


• Highly self-motivated, self-directed, and attentive to detail.


• Excellent time management skills: able to effectively manage multiple projects simultaneously and adapt to a fast and dynamic environment


• Ability to effectively prioritize and execute tasks in a high-pressure environment.


• Excellent analytical and problem-solving skills with the ability to resolves simple to complex system problems in creative ways.


• Ability to effectively translate between functional and technical teams


• Ability to draft succinct and clear end-user and technical documentation.


• Adept at providing training to employees of varying skill level


• Experience working with and integrating global ERP and MES systems


• Familiarity working in an agile software development environment


• Intermediate to advanced SQL skills; ability to effectively execute SQL queries, read through procedural code, and complete database table updates.


• Ability to create process flowcharts and swim lane diagrams


• Adept at conveying design concepts through wireframe design


• Ability to produce exceptional quality output.

Work Environment:

• Normal office environment.


• Light physical effort necessary to perform the job. 


• Extended periods of sitting and using a computer. 


• Travel may be required.


• On call and after hour support required

Experience:

• 5 to 8 years’ experience in assigned function’s business process and supporting systems.


• Commensurate Technical experience to perform the job duties. 


• Must be proficient with Microsoft Office include Microsoft Project


• Oracle or SAP ERP experience preferred


• Experience supporting business systems in a manufacturing environment, a plus

Education:

• Bachelor’s degree in Business or Computer Science; or an equivalent combination of education and experience. 

 

 

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