Job Description:

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business.  Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company.  The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states.  American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing.  For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.

Are you an agile worker who enjoys variety in their workday? Do you have an administrative background working for a fast-paced, industry leading company? If so, then we want to hear from you! Pennsylvania American Water is seeking a Billing and Collections Specialist to join our team in Carnegie, PA. In this role you will be responsible for carrying out a variety of data-driven and customer focused tasks such as general account inquiries, special service projects, and acquisition management. 

Primary Role

The Billing and Collections Specialist is responsible for providing analyst support and administrative assistance to the regional managers in the customer relationship services area of the business. This role provides support for short-term and long-term projects related to the business. You will coordinate the region's billing, payment, and collections related processes and initiatives. You may handle complaints (mediation and informal) and submit to the governmental agencies, as well as provide reporting to governmental agencies.

Key Accountabilities

• Responsible for handling reporting, database maintenance and functions within the operations areas of the business with minimal oversight and instruction. (10%)


• Researches and abstracts information and supporting data in preparation for meetings, projects, and reports (including data compilation, research, tables and graphs). (10%)


• Assist in the development and upkeep of policies and procedures for Regional implementation. (10%)


• Responsible for maintaining Regional Reports specific to payments, billing and collection processes.


• This include monitoring billing, collections and payment related activities, reports, proposals, presentations, and spreadsheets based on knowledge of various software packages to ensure region is meeting it’s performance goals.


• Assists in the preparation of projects. (10%)


• Assesses and assists in meeting Collections, Billing,Payments and Service Deliver Performance targets. (10%)


• Composes correspondence and handles telephone requests. (10%) Maintain and continuously improve Knowledge Community, an Internet based site for sharing technical information.


• Works with Network Operations, Production, Customer Relationship


• Services Management, CSC and SSC to resolve CSC and SSC related issues impacting region ability to provide superior service.


• Monitors trends in the usage of the top customers in all operations within the region.


• Performs other duties as assigned.


• Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. (40%)

Knowledge/Skills

• A thorough understanding of water and wastewater operations and planning.


• Working knowledge of regulatory requirements.


• Knowledge of project management techniques.


• Advanced and thorough knowledge of ECIS, JD Edwards, MS Word, database skills including Excel, Access, PowerPoint, and Adobe Acrobat.


• Understanding of processes necessary to ensure appropriate handling by the CSC and SSC Billing, collections and payment functions

Experience/Education

• 3-5 years of administrative experience (utility operations, engineering or related area) is preferred


• Equivalent work experience and/or related coursework will be considered. 


• High school diploma or state recognized Educational Equivalency Certificate

Hours/Schedule

• Monday-Friday, day shift

Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

 

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