JOB SUMMARY:

Responsible for providing luxury suite guests with information and exceptional service to accommodate and ensure a successful visit. He/she will be hospitable and has a sincere desire to provide the best possible service for each guest. Acts in a professional manner. Anticipates as well as expedites, organizes as well as implements, delegates as well as does. The Butler is most often the first and last point of contact for the guest and is regarded as a true ambassador for the property. Promotes positive guest relations by proving high quality service.

DIRECTLY SUPERVISES:

NA

**Atlantic City Operations

KEY JOB FUNCTIONS :

• Prepares guest's room prior to arrival
• Greets all luxury suite guests, making them feel welcome and sees to their needs.
• Provides and sets-up complete travel and sight-seeing itineraries and full concierge services such as haircutting and styling, manicure, etc., arranges for laundry and dry-cleaning services, arranges for dinner parties, entertainment, receptions, reservations and other services upon request
• Greets Butler customers at various Hotel locations, suite assignments, amenity and room service food & beverage orders, and restaurant and transportation reservations.
• Serves meals, snacks, cocktails to guests.
• Coordinates the activities of assigned food, beverage, hotel and other personnel whose services may be required.
• Assists guests in unpacking, packing and the selection and care of their wardrobe (upon request).
• Remains immediately available during assigned shift to respond to guests needs.
• Communicates all requests to the appropriate departments to ensure customer satisfaction. These departments may include and not limited to; VIP Check-in, Front Desk, Bell Desk, Doorperson, Culinary, etc.
• Effectively communicates any pertinent changes in gaming trip plans to appropriate marketing and support personnel. Must be knowledgeable of all Casino/Hotel areas and daily operating brief.
• Completes special assignments as requested

EDUCATION and/or EXPERIENCE:

• High School Diploma required. College education preferred. Previous Butler experience preferred Food and Beverage experience in hotel industry essential.

QUALIFICATIONS:

• Excellent personal appearance and ability to present oneself.
• Butlers must be prompt, courteous and organized, honest, trusting and trust-worthy, friendly, but not familiar, and reliable.
• Highly self-motivated, dynamic personality. Excellent human relations skills.
• Must be highly flexible and committed to adapt to schedule changes and demands. Food and Beverage experience in hotel industry essential.

WORK ENVIRONMENT :

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Full-Time