Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America's Best Large Employers, is transforming the way we all do business.
From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.
At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.
Position Objective
Konica Minolta currently has an exciting opportunity for aGSD Support Associate! In this role, you will be the first line of support for our Global Service clients and assist with their hardware and product questions and issue resolution. While learning about the suite of products offered to our global client base, your friendly disposition and desire to help people will bring much success in this position. We provide the training and tools to foster your career growth within our organization.
Please join us and pursue a rewarding career with Konica Minolta!
Essential Job Functions
Provide an exceptional service experience when handling incoming customer requests
Determine the reason for the request and, if necessary, route to applicable functions
For service issues, perform basic triage to determine the best course for resolution and/or escalate to level 2
Log service incidents accurately and assist customers with other requests as needed
Follows prescribed processes and procedures including systems, schedule adherence and tool utilizations
Communicates clearly and professionally with customers to handle requests efficiently
Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media
Gathers information of the customer request and determine best course of action
Identifies urgent situations that require additional actions to satisfy the customers' needs including supply sourcing/expediting and incident escalation
Follow through on customer commitments, research as needed using available resources
Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
Complete projects and tasks as assigned by management
Competencies (Knowledge, Skills and Abilities)
Excellent verbal and written communication skills
Good customer service and interpersonal skills
Ability to problem solve and perform basic troubleshooting
Computer skills - Microsoft Office, Word, Excel, PowerPoint
Positive attitude and collaborates well with team members
Ability to multi-task work in a fast-paced environment
Occasional travel as requested
This position requires sitting at a desk with a computer monitor for several hours at one time
The vision requirement includes: close vision, peripheral vision, depth perception, and ability to adjust focus
Experience, Educational Reqts and Certifications
High school or equivalent
Entry level with some experience preferred in a call center environment
Konica Minolta Offers:
Competitive salary (base salary plus generous commission plan)
Strong results are well rewarded; President's Club winners have earned celebratory trips to Miami/South Beach, Montreal, Punta Cana, and Las Vegas.
Outstanding benefits package (including medical, dental, vision, life insurance)
401(k) plan with matching company contribution
Generous holiday and paid time off schedules
Ongoing professional development training
Visible, exciting work supporting sales of cutting edge technology and workflow solutions.
Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
