Envision Healthcare is a leading national medical group that delivers physician and advanced practice provider services, primarily in the areas of emergency and hospitalist medicine, anesthesiology, radiology/teleradiology, and neonatology to more than 1,800 clinical departments in healthcare facilities in 45 states and the District of Columbia. We are seeing significant change in healthcare: shifting care models, evolving access points of care, emerging technologies, and lasting impacts as a result of COVID-19. We have a profound opportunity to transform healthcare by leading the change through our strong national footprint and the differentiated, high-quality care we provide. Together, we can improve outcomes and make healthcare more affordable for millions of people.
We have an exciting opportunity available for an experienced TechDesktop Support III on our team based in Plantation/ Ft. Lauderdale, FL. This is an onsite position and is not a remote position.
Responsibilities
Performs imaging, configuration, and deployment of software and IT equipment
Maintains, upgrades, and moves IT equipment
Reviews end-user requirements, recommends solutions, and promotes standards
Receives shipments, asset tags, and tracks equipment in asset management tool
Supports end-users via phone, remote support tools and hands-on interaction
Skilled in issue determination and resolution
Supports and troubleshoots Windows and Mac OS issues Supports Microsoft Office application issues. Supports Windows 7, 8, 10 on Dell hardware; Supports Windows 7, 8, 10 on Microsoft hardware; Supports MacOS on Apple hardware
Supports and troubleshoots network connectivity for approved PCs and mobile devices
Ensures that PCs meet IT security policy by installing security tools and applying security patches
Escalates issues and effectively communicates to appropriate personnel for resolution
Provide on-site/smart-hands support as requested by Infrastructure and Operations and Security teams
Documents all work related to customer incidents and requests in the ServiceNow ticketing system
Mentor and train less experienced team members and Level 1 support staff through escalations, service bulletins, knowledge articles and ongoing training
Writes and edits knowledge base articles of known issue resolutions and technical information
Performs root cause analysis on recurring issues as part of Problem Management with the goal of reducing incidents
Identifies repeat tasks for scripting/automation as well as process improvement
Occasionally lifts and/or moves up to 50 pounds
Some travel required to support remote offices (10 - 25%)
Provide afterhours support (on-call rotation)
Sets and achieves weekly and monthly goals based on KPIs that measure handling of incidents and requests (# of incidents & requests resolved, customer satisfaction, # errors in documenting/handling of tickets, and mean time to resolution)
Other duties as assigned
Reads and abides by the company's code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs
Reports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment, or other prohibited activities in accordance with the reporting policies of the company
Obtains clarification of policy whenever necessary and may use the resources available through the Compliance, Human Resources or Legal Department to do so
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Ability to work in a fast-paced team environment and comfortable adjusting to changing priorities
Self-directed and detailed oriented with the ability to prioritize and execute tasks with minimal supervision
Must have excellent customer service skills and strong verbal / written communication skills with the ability to communicate effectively with both novice computer users and experienced professionals
Must effectively manage time to make certain customer incidents are properly responded to in a timely manner
Must have working knowledge of imaging, setup, repair and configuration of Dell, Apple, Microsoft hardware
Must have working knowledge of Microsoft Windows operating systems [7, 8. 10], Microsoft Office 2010, 2013, 2016], and the ability to troubleshoot related issues accordingly
Must have experience with Active Directory administration
Must have experience with Citrix administration and end-user support
Must have working knowledge in the configuration and troubleshooting of network printers, scanners, and other peripherals.
Must have the ability to prioritize tasks and effectively complete assignments within an estimated time frame.
Should have a general understanding of IT Service Management concepts (ITIL, ITSM)
To perform this job successfully, an individual should have knowledge of:
Windows 10 operating system troubleshooting and configuration
Microsoft Office, configuration, and troubleshooting
Desktop hardware / software installation, configuration, and troubleshooting
Printer, scanner and other peripheral installation, configuration, and troubleshooting
Bachelor's Degree from four-year College or University and a minimum of 6 years related experience; or equivalent combination of education and experience
Experience with radiology-specific applications, workflow and equipment is a preferred, but not required
What's in it for you? Way more than just a paycheck. Our culture is centered around people - both the patients we treat and the clinicians we support. We also offer:
A comprehensive, flexible benefits package including "basics" like medical, vision, and dental coverage on day one as well as a 401(k) savings program with company match, discounts and resources to meet your and your family's needs both now and in the future.
Leadership development programs to help you grow your skills and career.
If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts!
Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
Envision Healthcare is an Equal Opportunity Employer.
#CB
#LI-DK1
Connect With Us!
Not ready to apply? Connect with us for general consideration.
