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Technical Support Specialist at SEI

Posted in Other 30+ days ago.

Location: Oaks, Pennsylvania





Job Description:

When you step into SEI - anywhere in the world - you know you're not inside a traditional financial services company. We have no offices. Our open innovation spaces spur creativity, the provocative artwork inspires conversation, and the flexible work-life balance drives personal and professional growth. We are a place to inspire your work, build your voice, and grow your community. We're different. And we're proud of it.

Position Description:

You would own one or more products or infrastructure components. Ownership includes project management, implementations, Change Management process adherence, and troubleshooting. You will be the main contact for many stakeholders including: business owner, development team, vendor (if applicable), client relationship managers, end-users (market units, operational competencies, or SME's) and the Information Technology Center including Corporate IT.

What you'll do:

Work closely with hardware team to support onboarding and offboarding of resources

Responsible for ensuring all onboarding, transfer and offboarding activities are completed in timely manner

Facilitate creation of content for user training

Facilitate all operations of the IT Asset Management processes, including data analysis, exception identification, reporting, and tracking

Work closely with desktop and telecom team to assist with specific tasks

Troubleshoot application/OS support related issues for end users

Ownership of production environment for the purpose of ensuring product availability and stability

Own and manage multiple and concurrent projects while maintaining day to day activities

Own and participate in communications via meetings and written communications.

Own day to day issue management via Ticket request system

Participate in Enterprise Change Management and Incident Management processes

What you bring to the table:

BS/BA degree in Computer Science, Management Information Systems (MIS) or related field or equivalent work experience in the end-user technical support field

A minimum of 5 years in a customer support role

Exposure to a technology environment; including hands on knowledge of Active Directory Administration, Telecom Administration, Hardware Support, Application Support, Information Security, Networking, and or Incident Management

Attributes we value:

Ability to manage multiple priorities and organize time effectively

Requires little oversight in day to day functions

An interest in process improvement, knowledge sharing and documentation

Communication skills with various groups across technology teams

Ability to be flexible to help achieve all team project goals

Flexibility to work different hours as needed for support

SEI is an Equal Opportunity Employer and so much more...

After 50 years in business, SEI is a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our Oaks, PA office encompasses an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we're (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks.

SEI is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.


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