Sales Experience Coordinator

Job Locations

US-WA-Woodinville

Overview

Precor Incorporated, a unit of Peloton and headquartered in Greater Seattle, WA, has been a pioneer in delivering fitness experiences for commercial customers and exercisers for more than 40 years. Precor serves more than 100 countries worldwide with offices in the Americas, EMEA, and APAC and operates two U.S.-based manufacturing locations. One in Woodinville, WA and one in Whitsett, NC. Precor products and services span across all major categories, including cardio, strength, functional fitness, group training, and connected solutions. In 2020, Precor reached the milestone of recording one billion workouts in its Preva fitness cloud. That number represents more than 140,000 connected units in over 13,000 facilities. On average, Precor exercisers record more than 20 million minutes of workouts each day as recorded by the Precor digital platform Preva. Precor segments include commercial clubs/facilities and the verticals of Hospitality, Multi-family Housing, Corporate, and Education.

Why You Should Join the Precor Team

Dynamic, forward thinking company leading the industry in product innovation
• Rewards and recognition for superior performance


• Collaborative environment fostering teamwork and accountability


• Opportunity to work for a company that positively impacts people's lives


• Exceptional benefits program including profit sharing, generous 401(k) match, and free on-site gym access


• Superior employee discounts on Precor products

What You'll Do

About The Role:

The Sale Experience Coordinator is a highly talented and energetic individual who can work efficiently in a fast-paced environment, with the ability to work independently and as part of a team. The Sale Experience Coordinator acts as the liaison between the Precor Sales team and customers. The Sale Experience Coordinator also works with peers and other internal teams to build an infrastructure for service delivery and continuous improvement to support the Precor Sales Team.

The Sale Experience Coordinator reports to the Customer Success Manager and works under general supervision. The Sale Experience Coordinator covers a wide variety of sales support tasks. This role serves as a key contact point for Precor sales reps and customers, as well as other internal Precor departments. It involves a high level of timely, daily, interaction to manage customer communication and expectations, incoming sales leads, quote creation, order placement from entry to shipment, Salesforce opportunity stage status, coordinates and monitors equipment installations, reviews and analyzes installation project completion information, follows-up on inquiries and complaints, and ensures installation partners are reimbursed for work performed. Customer service and professionalism are critical factors in daily administration of this position. A strong ability to broker customer solutions and familiarity with the health club environment are important to success. On occasion, the position may require some overtime, light travel or trade show participation.

You Will Be Responisble For: Sales Order Functions, Quotations and Salesforce Database Management, Installation Coordination, and Customer Contact

• Receive, interpret and process customer orders. Follow up with customers regarding order status by tracking orders through the delivery process using database reports and interdepartmental communication (i.e. with Accounting, Credit, Shipping, and Customer Service).


• Work closely with the Credit Dept. to facilitate credit approvals and financing methods with both internal to Precor and external sources.


• Provide order delivery information to customers.


• Update Salesforce CRM per procedural guidelines.


• Act as a liaison with Outside Sales staff and end customers to compose quotations as well as general correspondence.


• Negotiate with Installers on install pricing and unplanned cost overruns


• Work with Outside Sales staff to keep account activities up to date including Salesforce leads and opportunity stage status.


• Organize and assist with projects and reports.


• Coordinate installation to ensure project completion in accordance with customer and Precor agreed-to timelines.


• Participate in team meetings & support process changes with relevant data.


• Collect installation information and analyze data to ensure proactive approach to potential field issues.


• Consult with management to analyze processes and implementation plans and make improvement recommendations.


• Maintain contact with department and field staff, customer accounts and end-users through phone contact, correspondence and order placement.


• Answer general inbound sales processing and installation phone queue calls. Explain and administer company policies and procedures pertaining to sales.


• Communicate effectively with internal customers (Accounting, Credit, Shipping, Manufacturing, etc.) on the status of sales orders and assist in resolving any discrepancies or issues.


• Estimate date of delivery to customer, based on knowledge of production and delivery schedules.


• Investigate and resolve customer problems with orders and deliveries.


• Build and maintain customer relationships.


• Handle inbound sales inquiries and leads, qualifying and routing them appropriately.


• Assist with trade shows and promotions as necessary.


• Actively pursue continuous improvement to meet or exceed customer needs.


• Condense and analyze data for reporting purposes.


• Participate in new processes to help ensure the company achieves revenue, profitability, and market share targets, through increased efficiencies.


• Assist with special projects as needed.


• Perform other duties as assigned.

What We're Looking For

To Be Successful In The Role, You Will Have:

Any equivalent combination of education and experience, which provides the applicant with the knowledge, skills, and abilities required to perform the job, will be considered.

• Minimum - 2-year degree or equivalent experience.


• Bachelor's degree is strongly preferred.


• Project management training is strongly preferred.


• Present a professional and congenial phone manner (i.e.: tone, vocabulary, etc.).


• Experience in sales support/quoting customers.


• 1-2 years project management experience preferred.


• Ability to work in a fast-paced environment with a high volume of phone calls, email, and workload on a consistent basis.


• High degree of organizational skills and time management


• Ability to effectively formulate written correspondence.


• Must possess diplomatic skills, be a quick, responsive thinker and a self-initiator.


• Ability to act as liaison between multiple departments with efficiency.


• Strong working knowledge of computers, experience with Word, Excel, and databases.


• com or equivalent CRM system knowledge a plus.


• Familiarity with health club environments.


• Ability to broker solutions.

Working Environment:

Normal office conditions. Regularly working in office and manufacturing environments to accomplish stated work objectives. Minimal travel as necessary.

Physical Requirements:

Light physical effort in an office environment. Some lifting of parts / products may be required in the manufacturing areas.

The physical demands for the Sale Experience Coordinator that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Light physical effort in an office environment


• Moderate computer use / data entry


• Must be able to lift up to 40 lbs.

DISCLAIMER: The above information is intended to describe the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of all duties and responsibilities required of the employee. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability, or protected veteran status.

DISABILITY ACCESSIBILITY ACCOMMODATION: If you require an accommodation to navigate or apply to our careers site, please send your request to: recruiting@precor.com or call 425.486.9292 or 800.786.8404.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.