Description

Internship Snapshot: The Internship Program with WPS Health Solutions has 3 parts. First and foremost, you will get real world experience. No getting coffee here. Your role will make a difference in the company. You will learn what it takes to be successful in your chosen career path. Secondly, you will gain exposure to corporate culture, intern comradery, and training to aid in future career successes: LinkedIn, resume review, happy hours, intern virtual game nights, mock interviews, corporate leadership meet and greets and much more. Lastly, interns will collaborate on the "Pay-It-Forward Project" - the development of a resource to be utilized for future program participants or to advance major company initiatives. At the conclusion of the program, interns will participate in a final presentation for senior executives by showcasing their abilities and experience throughout the summer. Sound worthwhile yet?

What would I do in this role?

Prioritize client access request tasks to adhere to customer service and timeliness and security standards. Work independently to maintain our que in ServiceNow to delegate work to the appropriate analyst or team. Monitor Security Access mailbox responding to questions and issues and prioritizing. Assign and handle daily operation of RSA Authentication SecurID tokens. Provide education to users on best practice or offer solutions for end users to file access requests or submit incidents for resolution. Independently handle multiple competing initiatives and escalate issues effectively. Utilize data, statistics, and technology to solve problems.

How do I know this opportunity is right for me?

We are looking for a Multi-talented individual able to take on any required task and adapt to changing conditions with a resourceful and hard working mindset. Dedicated to helping people and eager to learn more about information security.

What will I gain from this role?

• Experience working in an environment that serves our Nation's military, veterans, Guard and Reserves and Medicare beneficiaries


• Continuous performance feedback

Minimum Qualifications:

• U.S. citizenship is required for this position due to Department of Defense restrictions. (Only for TFL, East and Overseas work)
  


• Be currently pursuing a degree in higher education or recent graduate of high education


• Have experience with Microsoft Office (i.e. Word, Excel, Outlook, etc.)

Preferred Qualifications:

• Strong interpersonal skills


• Goal-oriented


• Skilled problem solver


• Understanding and empathic personality


• Ability to thrive in a fast-paced environment


• Nice to have skillsets:
  
  
  
  • Active Directory knowledge
  
  
  • Service Now or other ticketing system experience
  
  
  • PowerShell skills
  
  
  
  

Benefits

• Remote and hybrid work options available


• Competitive paid time off


• Dress for your day


• Innovative Professional and cognitive development programs

Who We Are

WPS Health Solutions is an innovator in health insurance and a worldwide leader in claims administration, serving millions of beneficiaries in the United States and abroad.

Founded in 1946, WPS offers health insurance plans for individuals, families, and seniors, and group plans for small and large businesses. We are a world-class claims processor and program administrator for the government's Medicare program. And we manage benefits for millions of active-duty and retired military personnel and their families.

In 2021, WPS Health Solutions celebrates 75 years of making health insurance easier for those we serve, along with being named one of Madison, Wisconsin's Top Workplaces and recognized as one of the recipients of the 2021 Achievers 50 Most Engaged Workplaces Awards.

Learn more about WPS.

Our Purpose and Values

Our purpose is to make healthcare easier for those we serve. Click Here

Our values - Customer Focused, Individual Responsibility, Mutual Respect, and Driven & Passionate - are the core of who we are and how we conduct business every day.

Health Insurance

WPS Health Insurance offers high-quality health insurance plans for individuals and families, Medicare supplement plans for seniors, and group health plans for businesses of every size.

http://wpshealthsolutions.com/business-units/wpshi.shtml

Military and Veterans Health

WPS Military and Veterans Health administers claims and provides customer service and related activities for the U.S. Department of Defense and the U.S. Department of Veterans Affairs and their beneficiaries.

http://wpshealthsolutions.com/business-units/wpsmvh.shtml

Government Health Administrators

WPS Government Health Administrators manages Medicare Part A and Part B benefits for more than 7 million beneficiaries. As one of the largest contractors for the Centers for Medicare & Medicare Services, we've served Medicare beneficiaries and their health care providers since 1966.

http://wpshealthsolutions.com/business-units/wpsgha.shtml

Arise

Arise Health Plan provides innovative and high-value health plans to groups and individuals in eastern and northeastern Wisconsin. With our quality Wisconsin-based customer service, Arise offers health care expertise with a personal touch.

http://wpshealthsolutions.com/business-units/arise.shtml

EPIC Specialty Benefits

EPIC Specialty Benefits provides businesses group insurance products that cover:

• Life


• Disability


• Dental


• Vision


• Voluntary benefits

http://wpshealthsolutions.com/business-units/epicsb.shtml

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