Purpose:
To provide appropriate IT support to all agency departments in achieving the agency mission, and departmental/programmatic plans, objectives, and requirements through overseeing all aspects of the agency's data processing and communications systems, including computer hardware, software, integration, and automation of program operations.

Essential Functions:

Provide information systems planning by keeping abreast of changing technologies as they are relevant to NMCAA operations; work closely with NMCAA administrative and key staff, as appropriate, in practically and efficiently utilizing those technologies.
Recommend information technology strategies, policies, and procedures by evaluating organization outcomes: identifying problems, evaluating trends, and anticipating requirements.
Using the agency's procurement process, and in coordination with the appropriate administrative staff approval, purchase computer hardware, software, and supplies based on product research and specific agency and department needs.
Arrange for, oversee, assist, and perform, as appropriate, the following:
Computer system set-up and configuration, software installation, and hardware, peripherals installation.
Analysis of existing and new systems.
Troubleshoot and use systems diagnostics to identify systems problems.
Correct and repair, as appropriate, malfunctioning systems.
Install and properly maintain agency networks, data communications, and other appropriate on-line systems.
Business office system administration and maintenance.
Computer and systems training(s) for staff.
Perform administrative tasks on agency servers/systems, including the following:

MS Exchange, Azure AD, Office 365:

Create, license, modify, and troubleshoot staff accounts.

Phone server (MITEL):

Create, swap, and manage phone extensions and mailboxes.
Create and manage virtual fax machines.
Setup and maintain voicemail to email.
Manage the agency automated greeting.
Antivirus software (Bitdefender):
Monitor regularly, to stay informed of infected systems and infection trends.
Assist as needed with administration and key staff in developing and keeping relevant department programmatic activities, goals, and objectives related to information technologies in harmony with the overall agency mission, expectations, and philosophy.
Assist in the oversight, maintenance, and modification of, as appropriate, the NMCAA website. Work closely with administrative staff in training and assisting toward maximizing the website's potential.
Along with the IT Coordinator develop and keep current guidance materials for all staff for general and safe computer operations, and for troubleshooting common minor problems on their own.
Assist the IT Coordinator in the development, maintenance, and modification as necessary, in conjunction with administration staff, NMCAA's Information Systems Policies and Procedures Manual.
Maintain necessary information systems to provide technical support for staff.