The Service Writer acts as the liaison between the customer and Transwest when service is required. By providing one consistent source of information for the client, technicians and shop foreman are able to perform their duties with minimal interruptions. By coordinating with the customer, obtaining information, and creating an accurate repair order, the Service Writer is the gateway to accurate and reliable service. Our goal is to serve our customers in a prompt, courteous and efficient manner. We offer a full benefits package including medical, dental, life, disability insurance, 401(K), HSA match, FSA, paid time off and an employee car discount program for eligible employees.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Communicate with customers by quickly responding to inquiries.
Answer service calls and deliver timely updates to clients regarding status updates on work being performed and scheduling work.
Greet customers who enter the location.
Interview customers in a professional manner to determine the needed repairs.
Obtain all necessary information from the customer to establish a business relationship.
Create a repair order by identifying current vehicle condition, estimated repair time, getting quotes/estimates from the shop if necessary, supply any supporting documentation and obtain work authorization.
Creation and invoice the repair order.
Review work performed with customer and collect payment.
Communicate with Shop Foreman on pertinent repair information and updates.
Review repairs with the customer and collect payment.
Other duties as assigned by the manager.
WORK ENVIRONMENT & PHYSICAL ABILITIES:
Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
Required to perform work inside and outside, in all-weather situations, at the shop division location.
Manual dexterity, fine manipulation and the ability to reach with hands and arms and lift up to 80 lbs.
Must be able to operate simple to complex and heavy-duty machinery.
Ability to obtain a CDL within 90 days of employment (diesel service departments).
Ability to multi-task.
Detail oriented.
Previous experience as a service writer or advisor required, 1-2 years.
Knowledge of diesel engines, gas engines, drive train and suspension is a plus.
Exemplary customer relation skills.
Heavy and medium duty truck industry experience is a plus.
Excellent verbal and communication skills.
Proficient using computers.
Ability to work any shift, including nights.
Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.
JOB DETAILS:
Type: Hourly
Compensation Range: $18.00 to $25.00/hr
Bonus Eligibility: No
Reports To: Service Manager
Closing Date: Open until filled.
Date Posted: 09-22-2021 All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
