Must be able to obtain a NJ Casino Employee Registration (35 license)

JOB SUMMARY:

• Responsible for the Front Office and Front Services areas of the Hotel for Harrah's Atlantic City.

KEY JOB FUNCTIONS :

• Assists in the development of strategies and operation plans that will heighten the guest experience and improve operating effectiveness
• Assists in the formulation of the operating and capital plan for the Front Desk and Front Services area
• Assists in the development of and coordinates the implementation of periodic service plans for the department
• Assists in the recruiting, interviewing and hiring of new employees
• Approves proper scheduling of personnel on all shifts
• Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements
• Develops highly skilled successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them
• Develops strong working relationships with Hotel division managers and supervisors to ensure unity and a consistent direction
• Develops departmental training programs with an emphasis on customer service and supervisory leadership
• Ensures adherence to departmental/company policies and procedures and compliance with any applicable regulatory agencies
• Immediately address service breakdowns and follows up to ensure guest satisfaction
• Monitors the efficiency and effectiveness of the department, making recommendation for change as appropriate
• Makes and implements cost effective recommendations for streamlining operation process for the purpose of building employee engagement and exceeding customer expectations
• Maintains knowledge of hotel, community and special events in order to provide guests with needed information

EDUCATION and/or EXPERIENCE:

Bachelor's degree preferred. 2-3 years supervisory experience required. Experience in the management of a large staff in a 24-hour operating environment helpful. LMS experience preferred. Knowledge of resort hotel policies and procedures.

QUALIFICATIONS:

• Strong interpersonal and communications skills required
• Superior leadership and customer relations skills.
• Outstanding customer service, organizational and communication skills; professional appearance
• Knowledge of casino/hotel industry preferred
• Excellent team leadership and communication skills

WORK ENVIRONMENT :

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Full Time