This position supervises valet personnel to ensure safe, effective and efficient parking and retrieval of patron vehicles.
Essential Duties and Responsibilities:
Supervises the day-to-day activities of valet runners and shuttle drivers to ensure safe and efficient work accomplishment with a focus upon positive customer service.
Ensures safety of valet staff by ensuring that proper hydration and relief periods are provided, particularly during summer months.
Assists valet personnel during busy periods including collecting tickets, pulling keys, keeping traffic moving, giving directions to patrons and running vehicles as needed.
Ensures the timely and accurate completion of accident/incident forms.
Provides excellent customer service personally and through subordinate staff by engaging patrons in a welcoming and professional manner.
Participates in selection of new employees.
Assist patrons with vehicles issues including dead batteries, flat tires etc.
Processes all related paperwork including punch detail reports, schedules, leave requests and disciplinary action reports.
Cashes out runners with their tips, performs office duties and answers telephones.
Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
Performs other special projects and duties as assigned.
Supervisory Responsibilities
Directly supervises multiple valet employees, Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Skills/ Requirements
High School Diploma or GED and six to twelve months of supervisory experience
Must have a current AZ Drivers license with a clean driving record.
Possess strong interpersonal and communication skills
Ability to multitask, be a self-starter, and complete tasks in a timely manner
Ability to establish and maintain effective working relationships
Computer skills with knowledge of Microsoft office suite
Ability to occasionally lift or move up to 50 pounds
Computer skills with knowledge of Microsoft office suite
Must pass a pre-employment drug/alcohol test and pass a full background check to be certified/license prior to employment.
Must be able to work in a smoking environment and agree to maintain a Drug-Free Workplace as a condition of employment.
Important Notes
As a condition of employment, all new hires must pass the following:
Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.
Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.
