CUSTOMER SERVICE REPRESENTATIVE ASSOCIATE 

Due to our expansive growth, we are seeking Customer Service Associates who are looking for an opportunity to join a dynamic Company with excellent room for growth and the ability to receive performance based incentives.  

PURPOSE:  Providing technical assistance and support via inbound phone calls to TriZetto Provider Solutions? internal/external clients  trading partners and vendors who are utilizing TriZetto products under close supervision.  In this role, you will answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offering solutions. Ideal candidates should demonstrate the desire to make the customers experience superior.

GENERAL REQUIREMENTS

• Likes talking on the phone.


• Motivated to improve their life.


• Likes working in a team with others.


• Ability to work in fast paced dynamic environment.


• Open to coaching, adaptable and willing to try new approaches.

ESSENTIAL FUNCTIONS: 

1.  Answering a high volume of inbound technical phone calls.

2.  Troubleshooting  diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).

3.  Following established policies  procedures  processes and workflows to ensure appropriate resolution of issues of limited scope.

4.  Documenting all issues  comments and resolutions in appropriate software system applications.

QUALIFICATIONS:  

 Education:  High school diploma  GED Certificate or equivalency. Associates or Bachelors degree in Healthcare Management preferred.

 Experience:  Minimum of two years experience in customer service. Understanding of the insurance industry  electronic claims  medical office knowledge and/or coding/billing preferred.

 Technical Competencies:

- Proficient in computer skills  including typing  navigating Windows-based platforms and utilizing Microsoft Office applications.

- Strong customer service and quality orientation.

- Excellent problem solving skills.

 Behavioral Competencies:

- Excellent verbal communication and written documentation skills

- Strong customer service skills.

- Ability to work in a fast-paced team environment with excellent organizational skills.

Benefits

• Medical/Dental


• Paid time off plans


• About 9 paid company-holidays annually (varies slightly year to year)

• Monday ? Friday schedule/No weekend hours


• Phones close at 6:00pm CST/No late hours


• Incentive plan, potential to earn up to $1000 extra each quarter*


• Career path within Call Center (for solid performers)

• Within first 4-6 months, can move to next level with pay raise (training provided)


• After 2-4 more months, can move up another level with pay raise (training provided)


• Opportunities for growth throughout our organization, once proven successful in Call Center role

Technical Skills

* Proficiency Legends