Job Description:

Since 1987, the National Academy of Sports Medicine (NASM), a division of Ascend Learning, has been the industry leader in fitness education, certifying thousands of Personal Trainers each year and providing science-based continuing education options for fitness professionals. NASM offers a wide range of educational programs designed to meet the unique learning styles of our students to make them successful and maximize their potential. We’re dedicated to helping fitness enthusiasts become fitness professionals and fitness professionals to realize their dreams.

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives. 

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principal realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.

Position Description:

The NASM Success Coach, located in Gilbert, Arizona, supports the customer experience to improve engagement, satisfaction, and program completion rates.   

 

Responsibilities:

• Support all aspects of the post-purchase customer experience.


• Deliver proactive and responsive customer-facing content communication.


• Meet and exceed Service Level Agreements that include first contact resolution practices.


• Assist in managing online course flow


• Identify opportunities to improve product-delivery processes


• Assist product in content review for new and existing course items


• Facilitate program delivery components.

 

 Education and Experience:

• High school graduate or equivalent. Bachelors preferred.


• Minimum of 2 years of successful customer service experience, preferably in a contact center environment.


• Must have current NASM CPT certification.


• Customer experience focused service skills.


• Proven organization, time management, and follow-up skills.


• CRM and LMS (Moodle) system proficiency.  (NASM Member Services experience preferred.)


• Exceptional problem solving and communication skills.

 

Ascend Learning, LLC is proud to be an equal opportunity employer. No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

 

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Customer Service

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