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Reporting to the Director of National Sales, this role will oversee a portfolio of national customers. This individual will drive renewal, growth and cross sales activities to increase membership and premium revenue. The role will partner with the Account Manager (where applicable) Account Service Consultant and leadership team to support our national customers as well as other cross-functional areas to ensure we are supporting our customers to maximize our success. This position has the potential to grow and expand in leadership scope as the organization considers succession planning both within the Sales organization and across the enterprise.
Responsibilities:
Directs renewal and cross-selling activities for an assigned portfolio of national clients to meet and exceed territory goals/ targets
Develops strategies to align national customer business goals with recommendations for BCBSMA plan designs, wellness and clinical teams and additional options
Manages internal and external stakeholders to maximize both retention and growth for membership, revenue / fees
Upholds the BCBSMA values and supports diversity and inclusion activities
Advocates for national portfolio customers and members to ensure the organization always puts the member first
Qualifications:
Experience managing large, complex customers, ideally within the health insurance sector with proven success with retention / growth objectives
Professional maturity and acumen to handle complex negotiations, C-suite discussions both internally and externally
Acute understanding of self-insurance/ ASC funding as well as fully insured concepts to handle complex renewals
Strong public speaking skills, leading board level meetings / finalist meetings and comfortable using technology to engage the audience
Strong desire to exceed customer expectations and passion to win
Occasional travel to local client sites
Strategic approach to client management and must be self-sufficient and effective with minimal support from leadership
Experience:
3 -5+ years managing complex national clients within health insurance industry
1-3+ years experience in managing National / Major Accounts (>1K subs)
5+ years prior sales experience
Bachelor's degree required, master's degree in business or related area a plus
Must hold a Massachusetts Life & Health Producer's license or obtain within 6 months
Minimum Education Requirements:
High school degree or equivalent required
Location
Boston, Hingham, Quincy, Worcester
Time Type
Full time
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).
Blue Cross Blue Shield of Massachusetts, has a COVID-19 vaccination requirement for building entry. Your offer of employment is dependent upon either being fully vaccinated for COVID-19, or receiving an eworker exemption and/or accommodation based on a disability or sincerely held religious belief, practice, or observance by submitting a request to Human Resources.
