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Customer Care Representative II at Nilfisk, Inc.

Posted in Other 30+ days ago.

Location: Brooklyn Park, Minnesota





Job Description:

Provides customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction with emphasis on government facilities and contracts. Handles customer complaints and provides resolution, brings manager's attention when necessary to ensure that proper and satisfactory service is delivered.

ESSENTIAL DUTIES AND RESPONSIBILITIES


  • Processes orders received from faxes or e-mails

  • Confirms account number, part number & descriptions

  • Communication to customer on availability, open orders, and ship dates

  • Confirms pricing & availability

  • Answer customer service inquiries, phones or emails as assigned and meets statistical expectations as set by supervisor (refer to grid)

  • Supports administrative duties on sending and receiving supplier purchase orders

  • Ability to multi-task issuing credits and rebills according to policy and procedure

  • Prioritize projects/responsibilities and other duties as assigned

  • Adherence/compliance with government contracts

MINIMUM REQUIREMENTS

EDUCATION:

  • High School diploma or equivalency

EXPERIENCE:


  • Entry levels to experienced; Desire a minimum of 2 years data entry experience in a customer service or manufacturing environment

  • Expertise in managing government (federal and state) customer relationships, contracts and portfolio management.

KNOWLEDGE & PERSONAL ATTRIBUTES:


  • High level of attention to detail

  • Ability to extract correct information from purchase orders - recognize special requests

  • Ability to process large volumes of orders into ERP system on a daily basis

  • Ability to plan, organize, and manage multiple tasks

  • Ability to analyze problems and solve work related issues

  • Job involves working in front of computer screen

  • Solid attendance and reliable

  • Accountable, quality driven

  • High level of professionalism and solutions based decisions

  • Team oriented with a solution mentality

COMPUTER SKILLS:


  • Familiar with MS Word, Excel, Outlook (Microsoft Suite)

  • Working knowledge of ERP systems

  • Capability to learn new software

Let's create a cleaner future together

Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?

Nilfisk, Inc., is an Affirmative Action/Equal Employment Opportunity Employer

Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity


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