SUMMARY Under the direction of a Lieutenant, the Manager directs, supervises, and coordinates the activities and operations of the 24/7 Police Telecommunications Center; coordinates assigned activities with other divisions, departments, and outside agencies; and provides highly responsible, technical, and complex administrative support.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Plan, organize, coordinate, administer, direct and evaluate the work of the Police Telecommunications Center; Assist with the development and implementation of goals, objectives, policies, procedures, strategic plans, programs and work standards for the division;
Provide a full range of administrative support to management staff; assist in the development and maintenance of effective management/employee relations; direct, prepare and present staff reports, correspondence and public awareness materials;
Develop and implement management systems, procedures and standards for program evaluation. Continuously monitor and evaluate the quality, responsiveness, efficiency and effectiveness of service delivery methods and procedures; Ensure compliance with policy, procedures and accreditation standards; Work with employees on the continuous improvement of services;
Manage the development and implementation of inspection programs to include, but not limited to, department equipment, facilities and correcting any found deficiencies; conduct a variety of organizational and operational studies, investigations and recommend modifications to programs, policies and procedures as appropriate;
Oversee the selection, training, motivating, evaluating, recognizing and disciplining division personnel; manage communication specific training and development programs; work with staff to correct deficiencies;
Assist with the evaluation, preparation and administration of the division budget; continually evaluate divisional resources, staffing levels and propose modifications where appropriate;
Plan and coordinate department communications during inter-agency operations involving special events, emergency management, special projects and unusual occurrences
Create, analyze, review, and distribute departmental reports. Upon reviewing these reports, assess division and departmental needs, make recommendations for departmental changes, and make divisional changes as necessary;
Serve as the Terminal Agency Coordinator (TAC) for the Texas Crime Information Center (TCIC) and the National Criminal Information Center (NCIC). Provides liaison to State and Federal FCC officials;
Represent the department in collaborating with representatives of other local, state, and federal governmental agencies;
Prepare and deliver presentations pertaining to the department’s public safety communication system; and
Maintain proficiency and training requirements of a Telecommunications Operator.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.
EDUCATION High School degree or equivalent required. Associate’s degree in criminal justice, management, or related field is preferred. Intermediate Police Telecommunicator Certification, Texas Commission on Law Enforcement Standards and Education required. Field Training Officer and Instructor Certification preferred.
EXPERIENCE Three (3) years police telecommunication experience, including one (1) year of supervisory, management or lead experience is required.
KNOWLEDGE, SKILLS AND ABILITIES
Employees in this position will be scheduled to work rotating shifts in a 24/7 environment. Employees will be expected to work holidays, nights and/or weekends to meet staffing and scheduling requirements;
Demonstrated ability to use computer and related software programs to support clerical and technical functions of the position;
Must have supervisory skills;
Must be able to define problems, collect data, establish facts, and draw valid conclusions;
Must have the ability to function in stressful circumstances;
Must have the ability to handle multiple tasks simultaneously;
Must have the ability to provide quality customer service;
Must be able to communicate effectively with individuals from diverse backgrounds; and
Able to remain calm and courteous under stressful situations.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities. This position requires the satisfactory completion of a detailed work history and criminal background investigation by law enforcement to determine the applicant’s ability to meet minimum Texas Department of Public Safety and TCLEOSE qualifications regarding police telecommunications employment Per HCC Policy C: 4.7 Drug and Alcohol
The Organization
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.
The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
We are currently seeking a Manager, POL Telecommunications, who will advance the institution’s proud tradition of excellence in academics, student life and community service.
The Opportunity
You:
You’re a proactive manager who’s always on the lookout for innovative ways to improve operations.
Your mission: We’ll count on you to direct and supervise the operations of our 24/7 POL Telecommunications Center; coordinate activities with other divisions, departments and outside agencies; and provide administrative support to Center leadership.
A typical day: You may kick off the day with a brief staff meeting, where you discuss a professional development and training program you’ve organized as part of the Center’s strategic plan. Once you’re finished, you head to a meeting in Administration, where you talk about department communications during inter-agency operations (e.g., special events, emergencies, etc.) You’ll spend some time in the afternoon putting the finishing touches on a report to leadership outlining ways in which you feel the Center’s services could be improved, and your proposals for accomplishing those improvements.
Next steps: If you always have the student experience in the forefront of your planning and execution, if you’re a collaborator, an innovator and a person who gets things done, apply today!
Location
Houston is a city with limitless possibilities:
Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55. 145 languages are spoken here. Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed. Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo. The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round. World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation’s top institutions. With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene. Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.
EEO Statement
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and gender expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies
David Cross, Director EEO/Compliance, Title IX Coordinator Office of Institutional Equity PO Box 667517 Houston TX, 77266 713 718.8271 or Institutional.Equity@hccs.edu
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion. Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.
