Are you a job seeker with customer service/ call center experience, with exceptional communication skills and problem-solving skills?
The International Mission Board, a nonprofit religious organization in Richmond, VA, is hiring for a Church Success Representative!
Church Success Representative
Location: Richmond, VA office -This is not a remote role.
Rate: Salary commensurate with experience + great benefits
Hours: Full time (37.5 hour work week)
Responsibilities:
Proactively cultivate strong relationships with SBC churches to ensure their ongoing needs and objectives for increased mission involvement are met, providing consultation on missions mobilization and strategic opportunities as needed.
Determine and establish best connections between churches and field personnel or connection networks, in order to enhance the church’s engagement in IMB strategy and opportunities.
Provide necessary follow-up to ensure connections are successful.
Nurture potential mid and long-term applicants in understanding assessment process, considering best pathway for service and other questions or concerns in deciding to apply with IMB.
Update records in appropriate technology to provide a comprehensive profile of churches, including clear indication of mission involvement gathered through research and personal connections with church leadership.
Implement inbound marketing and retention strategies for IMB pathways/events, utilizing CRM (Microsoft Dynamics), Order Management System (BigCommerce), and personal contact information as appropriate
Requirements:
**Strong preference given to an active member of an SBC church.**
Preference for Seminary background.
Experience working in a call center or customer service representative role, minimum 3 years' experience.
Previous experience in an environment of continuous learning and constant change.
Strong communication skills (written & verbal), attention to detail, critical thinking skills, and problem-solving skills.
Knowledge of Southern Baptist Convention culture and structure.
Experience with Customer Service Platforms, CRM (Microsoft Dynamics preferred) and/ Order Management Software (BigCommerce preferred).
