It's fun to work at a company where people truly believe in what they are doing!
Job Description:
The Fast Service Specialist will provide backup coverage to BPS sites. They will be cross training in multiple service areas at multiple site locations and will fill roles in reception, hospitality, records, or other positions as applicable. This position is a promotion opportunity for those wishing to move into management.
Responsibilities:
Travel to and become cross-trained within local EPIQ site locations
Show measured completion of Epiq Learning classes
Be flexible to daily changing roles, responsibilities, and work locations
Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services and prompt assistance
Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects.
Have direct involvement in direct client communications
Comply with EPIQ policy that any information seen during the copy process is strictly confidential and is never to leave the copy center and never to be talked about to anyone
May be required to work additional hours beyond regular schedule to meet client needs and/or commitments, which may include weekends, evenings and/or holidays
Mail/Distribution Services:
Sort, distribute and meter US mail with knowledge of current postal rates
Ensure all projects have been properly produced and Quality Checked (QC’d) to EPIQ’s standard
Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to EPIQ’s standards
Copy Services:
Immediateattention given to clients entering Copy/Mail Center in accordance with EPIQ’s standard of operation
Accurately produce copy, print and scan projects in accordance to verbal and written instructions
Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects
Hospitality Services
Provide excellent client service as the coordinator of the clients’ conference rooms, common areas andkitchens
Ensure clients requests for the set-up and use of meeting rooms are handed accurately and proactively
Place orders for food and beverages for use during meetings as assigned
Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use
Organize and distribute client kitchen supplies
Maintain inventory control and order supplies as needed
Perform cleaning, dusting and other incidental tasks as assigned
Records Management:
Retrieve, compile, and distribute requested records and information
Responsible for document control and records management throughout the information lifecycle for physical and electronic records
Re-file records, files and record storage containers
Maintain accurate records circulation database
Receive and process records in accordance with established procedures
Comply with all business protocol, regulatory and best records management practices and requirements
Floor Coordination:
Provide excellent client service as the first line of contact with the client
Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center
Reception:
Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors
Answer incoming telephone calls and direct call traffic to the proper person
Take accurate and complete messages for those employees who may be unavailable
Greet and announce visitors in a friendly and business-like manner
Maintain neatness and organization of reception desk and front closet areas
with various administrative duties as outlined by the Site Manager
Qualifications:
High School Diploma or equivalent
Minimum of 1 year experience in a copy/mail service center environment or other service industry
Previous experience in a client service oriented field
Knowledge of copy machines and utilization of typical office services equipment and technology
Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment by their start date
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
