Job Summary:
Works closely with the service manager, technicians and customers to schedule installations, to make service quotes, and to communicate with both internal and external customers on their service and product requirements.

Position is eligible for a quarterly bonus in addition to the hourly wage. Bonus will be paid based on performance of the site.

Essential Functions:
Maintains constant and clear communication with customers and fellow associates.
Checks In and Checks Out all items coming into and out of the site each day. Helps ensure 7 day turn time on in lab items and 14 days turn time on all OTV, Interoffice Transfers and Repairs.
Oversees the shipping & receiving of all Service equipment.
Setups new customers in Netsuite. This includes sending credit apps, standard level of service forms, tax ID forms, etc. Files or forwards all forms to corporate as required. Ensures appropriate customer information and notes are reflected in Netsuite to include the level of service, calibration intervals, data requirements, and customer contact info.
Maintains customer records and files as required by corporate quality requirements.
Enters and processes all parts orders the same day they come in.
Completes, per set guidelines, all in shop repairs, to include check in, repair, calibration and shipping where skill set allows.
Processes paperwork from service manager for all work and invoice the same day. Includes spreadsheets needed by some larger PMD customers.
Generates recall List – Runs the report each month. Works with service manager to call every customer on the recall list and get the work in the lab. Mails recalls and phones as needed.

Answers all service phone calls and routes each call to appropriate person.

Oversees all items coming in and going out to ensure we keep our 7 day lead time. Both items done by us in the labs and OTV items. OTV items will be lead times you get from the vendor and make sure they keep them. Keeps our customers updated on those lead times to start and if they change.
Ensures PO’s are received for work to be done.
Setups new customers for using myjaking.com certification access.
Issues P.O.’s and create work orders for O.T.V. items needing to be shipped out.
Maintains compliance with the One Quality System’s standard operating procedures, work instructions and process instructions
Consistently maintains good work attendance and productive work ethic.

Minimum Requirements/Qualifications:
Associates Degree required
Computer competent with standard software packages including MS Word, Excel, Outlook
Must be able to multi task, have a sense of urgency and great organizational skills, be detail oriented, and have a strong work ethic
Any type of service dispatcher experience preferred

Physical Demands
Must be able to walk, talk, hear, sit, stand, use hands repetitively
Stoops and bends below knee level 1 – 2 times an hour
Lifts and carries 10 pounds repetitively
Lifts and carries less than 50 pounds but greater than 25 pounds occasionally
Pushes / pulls objects greater than 25 pounds occasionally
Reaches out
Reaches overhead

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Administrative