At PEMCO it’s all about people, starting with our customers. We’re a mutual insurance company owned by our Northwest policyholders and protecting their dreams since 1949. We believe in listening to our customers and showing that we understand them in ways that others don’t.

As a Senior Business Systems Analyst at PEMCO, you’ll be responsible for serving as a liaison, between the business and IT, providing consultation, and actively engaging with business stakeholders to solve business problems and improve the pre-existing process, software, and technology solutions. If you want to be empowered to make a difference in the lives of customers, coworkers, and the community, we encourage you to apply.

What You'll Be Doing

• Facilitate and capture business requirements in business process redesign sessions, identifying opportunities to fully leverage new and existing technology solutions and platforms




• Facilitate and elicit business requirements via work sessions and interviews with business units and technical staff for medium to large-sized projects and system enhancements 




• Interpret and translate business and information data requirements to functional specification documents or user stories providing technical staff direction




• Mentor, coach, and provide technical leadership to others




• Participate in buy vs build decisions for technology solutions to business challenges and opportunities




• Participate in the adoption of data governance processes and document enterprise data definitions, labels, aliases, classifications, validity and accuracy standards, and acceptable uses for all project data elements




• Partner with business teams to discover and document information use cases and real-time operational reporting requirements for managing outcomes, operations, and planning of business functions




• Post-production release and project deployment, troubleshoot, and resolve customer problems related to aligned applications




• Provide leadership and support for the implementation of business solutions by building relationships and partnerships with key stakeholders, recognizing and capitalizing on improvement opportunities, and adapting to competing demands, organizational changes, and new responsibilities




• Develop and facilitate end-user training as needed, ensuring technical and user documentation is completed as needed




• Coordinate and facilitate work through utilizing the appropriate project management methodology including agile, scrum, and waterfall




• Apply thorough knowledge across several business units, systems technologies, and applications and data needs to identify and design new technology solutions and improvements to computer-based systems and critical business processes




• Actively monitor current state business and systems processes for improvement opportunities across several business areas of responsibility leveraging monitoring tools, performance testing, end-user observation, and job shadowing




• Act as a subject matter expert of "as is" and "to be" end-to-end business and system processes in place for individual and cross-departmental business processes, products, and services within the organization




• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics, and business conduct




• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More




• Other duties as assigned

What You'll Bring

• B.A. or B.S. degree or equivalent work experience (information technology or business administration or equivalent)



•  5 years of experience in information technology roles is required




• Experience with project management and with various development/delivery methodologies like Agile, SCRUM, and Waterfall




• Insurance industry experience preferred




• 4 years experience in capturing requirements analysis, elicitation, and documentation




• 4 years experience partnering with development teams including other data engineers and QA engineers, or infrastructure and systems engineers




• MS Office: Skilled proficiency in MS Project, Excel, Word, PowerPoint, Outlook, Access is required




• Excellent written communications skills sufficient to write systems documentation, project documentation, reports, and business correspondences in an organized and concise fashion




• Intermediate understanding of data sources, types, architectures, models, and diagrams




• Skilled proficiency of Basic SQL language skills and data sources, types, architectures, models, and diagrams




• Analytical and data-driven: Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities

We've Got You Covered

• Competitive salary




• 200% match on your 401(k) up to 6% of your pay




• Generous medical, dental, disability, and life insurance plans




• A friendly, professional work environment



• The opportunity to work at a place of integrity, where customer service is emphasized

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.